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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)

A. Database license
B. VMPro TTS (Generic)
C. IP Office Essential System license
D. IP Office Advanced System license
E. IP Office Preferred System license

Question 2

On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A. SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
B. SIP Calls will be routed by the IP Office NAT table.
C. SIP Calls will be routed by the IP Office routing table.
D. SIP call will not be routed.
E. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".

Question 3

Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?

A. VTS
B. TTS
C. IMS
D. UMS

Question 4

The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?

A. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
B. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
D. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module

Question 5

You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
B. No, this feature only works using the Compact Contact Center.
C. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
D. Yes, but a supervisor has to install the CCV software.
E. Yes, provide the correct settings in Supervisor Views.

Solutions: