A Avaya certification opens doors to better roles, better salaries, and better company. The Avaya Aura® Contact Center Administration exam guards those doors, and the 70 practice questions at TestsDumps are the key-cutting service.
Avaya 3312 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center Administration Exam |
| Exam Number: | 3312 |
| Exam Duration: | 120 minutes |
| Passing Score: | 70% (approx.) |
| Real Exam Qty: | 66–70 |
| Available Languages: | English |
| Related Certifications: | Avaya Aura Contact Center Implementation Exam (6210) Avaya Aura Contact Center Multimedia Implementation Exam (6211) Avaya Aura Contact Center Support Exam (3313) |
| Certificate Validity Period: | Subject to Avaya credential maintenance policies (check Avaya certification site) |
| Exam Price: | Varies by region (typically USD pricing set by Avaya test delivery partners) |
| Exam Format: | Scenario-based questions, Multiple choice, Drag and drop |
| Sample Questions: |  |
| Exam Way: | Delivered through Avaya's authorized testing partners or Avaya certification platform (e.g., online proctored/onsite test centres). |
| Pre Condition: | Recommended experience with Avaya Aura Contact Center products and completion of relevant training courses before attempting the exam. |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
Avaya 3312 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Script and Flow Design | - Orchestration Designer
|
| Troubleshooting and Maintenance | - Issue resolution
|
| Reporting and Monitoring | - Statistics and Displays
|
| Configuration and Administration | - System Setup and Tools
|
| Contact Center Fundamentals | - Core Concepts
|
Avaya 3312 Exam: Frequently Asked Questions
Avaya Aura® Contact Center Administration is an official Avaya exam, identified by exam code 3312. Passing it earns the ACSS certification at the Support Specialist level. It also relates to Avaya Aura Contact Center Implementation Exam (6210), Avaya Aura Contact Center Multimedia Implementation Exam (6211), Avaya Aura Contact Center Support Exam (3313). Certifications like this one remain a reliable route to standing out: they prove ability in a way resumes alone cannot.
The Avaya Aura® Contact Center Administration exam contains 66–70 questions to complete within 120 minutes. The candidates who run out of time are usually the ones who never practiced against a clock. The TestsDumps software engine lets you limit your test time exactly like the real exam, exposing pacing weaknesses while they are still free to fix.
You need 70% (approx.) to pass Avaya Aura® Contact Center Administration, and the official registration fee is Varies by region (typically USD pricing set by Avaya test delivery partners). Retakes charge the full Varies by region (typically USD pricing set by Avaya test delivery partners) again, which makes failing a genuinely expensive outcome. Reduce that risk the rational way: practice with the TestsDumps questions until your scores sit consistently above the requirement, then book.
Recommended experience with Avaya Aura Contact Center products and completion of relevant training courses before attempting the exam.
Vendor requirements change from time to time, so verify the current conditions before registering via the official exam page.
Yes. You can download the free demo of the Avaya Aura® Contact Center Administration questions before you buy, and after purchase you have the right to one year of free updates. When your product expires, extending the update service costs 50% of the regular price. Three versions, PDF, software, and online APP, let you study the way that suits you.
A 100% money-back guarantee protects you under clear conditions. Take the Avaya Aura® Contact Center Administration exam within 60 days of purchase; if you fail, you can claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, while keeping the update service on your original purchase.
Delivery is instant: files unlock for download at payment and are automatically emailed within one minute. If nothing arrives within 2 hours, check spam and contact customer service, available 24/7. Installation is unlimited across your computers.
The Avaya Aura® Contact Center Administration syllabus divides into 5 domains. The leading areas are Troubleshooting and Maintenance, Contact Center Fundamentals, and Reporting and Monitoring. The complete outline is published above; knowing your shortcomings starts with knowing the syllabus.
Avaya Aura® Contact Center Administration Sample Questions:
A customer with an Avaya Aura Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.
Which two statements regarding a Boolean variable are true? (Choose two.)
- A. A Boolean variable is a variable of the type TRUE/FALSE.
- B. A Boolean variable is a variable of the type ON/OFF.
- C. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.
- D. A Boolean variable cannot be used in a loop.
Correct Answer: A,C 🗳️
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
- A. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.
- B. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.
- C. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup,skillset.
- D. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
Correct Answer: C 🗳️
A customer with Avaya Aura Contact Center must create a Contact Center Management supervisor who also has administrative user capabilities.
Where is this accomplished?
- A. Create a new user In Access and Partition Management, and assign a password.
- B. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.
- C. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
- D. In Contact Center Management, create a new supervisor, and under Contact Center Manager Administration (CCMA) Login Account Details assign User Name and Password.
Correct Answer: C 🗳️
When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.
Which call presentation class option is needed to accomplish this requirement?
- A. Presentation Option: Put DN on hold to answer call
- B. Presentation Option: Call Force
- C. Presentation Option: After Call Break for N seconds:
- D. Presentation Option: Return to Queue
Correct Answer: A 🗳️
A customer with an Avaya Aura Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.
Which block will be required?
- A. Treatment
- B. Input
- C. IVR
- D. Output
Correct Answer: D 🗳️
Jerry 
Humphrey 
Marina 
Lucien 
Esther 
Woodrow 
Michell 
Myrna 
Stev 
Christian 
Lisa 
Clyde 
