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Cisco 640-461 Exam Syllabus Topics:

Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. Which Cisco Unity Express web administration menu contains the functionality for a voice administrator to change a user PIN?

A) Voicemail
B) Administration
C) Configure
D) System

2. Which three choices are functions or features of Cisco Unity Connection? (Choose three.)

A) text-to-speech, which allows access to Exchange emails from a telephone
B) automated call rerouting to agents through round robin, longest idle, or broadcast
C) automated attendant capabilities
D) video-enabled messaging through converged networks
E) voice-enabled dialing to external users
F) voice-enabled message navigation

3. Users report that all external callers are leaving urgent voice-mail messages. Where can this behavior be changed?

A) Under the Message Settings > Unidentified Callers Message Urgency
B) Under the Opening Greeting > Unidentified Callers Message Urgency
C) Under the Phone Menu Configuration > Unidentified Callers Message Urgency
D) Under the System Call Handlers > Unidentified Callers Message Urgency
E) Under the Voice-mail Box Settings > Unidentified Callers Message Urgency

4. Which menu should be used to create a username and password in the Cisco Unified CME GUI?

A) configure > system parameters
B) configure > pilot number
C) configure > phones
D) configure > extension

5. A user in Cisco Unified Communications Manager Administration has been added to the Standard CCM Admin Users group, which includes the Standard CCMADMIN Administration role, but the user cannot add new users. What is the cause of this issue?

A) Only the CCMAdmin user can add users.
B) The add user capability has been disabled for the role.
C) Users can be added only via LDAP.
D) The add user capability has been disabled for the group.
E) The incorrect group and role were assigned.

Solutions: