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Cisco 642-467 Exam Syllabus Topics:

Cisco Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Sample Questions:

1. An IP phone user dials into Cisco Unity Connection and hears the reorder tone. What could be the two possible issues? (Choose two.)

A) The Session Initiation Protocol servers need to be sorted in the order in which the IP phones are registered.
B) The Cisco Unified Presence servers need to be sorted in the order in which the IP phones are registered.
C) The parameter Register with Session Initiation Protocol Server is not set on the port-group configuration page.
D) The parameter Register with Session Initiation Protocol Server is not set on the trunk-group configuration page.
E) The Cisco Unified Communications Manager servers need to be sorted in the order in which the IP phones are registered.
F) The parameter Register with Session Initiation Protocol Server is not set on the hunt-group configuration page.

2. A Cisco Unity Express administrator has configured three applications: voice mail and two auto-attendants. Cisco Unity Express supports a maximum of eight ports. The voice-mail application is configured for three maxsessions. The two auto-attendants are configured for four maxsessions each. What will be the result if three voice-mail sessions are in use and three callers dial into both auto-attendants?

A) It will depend on which caller tries to reach the auto-attendant last. That call will not go through.
B) The Cisco Unity Express auto-attendant will place the call on hold for up to 30 seconds to wait for a port to open up. If a port does not open up, the call is dropped.
C) All the sessions will be permitted because 10% more ports are supported per Cisco Unity Express license.
D) An application can borrow a single port from another application if one is available to handle a peak call load. If there are no ports available, the call is dropped.

3. You are troubleshooting Cisco Unity Connection and find that the interview handlers service does not play anything. You find that only Goodbye call handler is available. What must you verify before trying to fix the problem?

A) Calls are routed when callers press "0".
B) Dial plan has been set up correctly.
C) Users and call handlers are placed in the correct partition.
D) Questions are active and recorded.
E) Phone language settings are correct.
F) Users have selected the delist option.

4. Which three of the following Cisco Unified Presence services must be activated manually in order for Cisco Unified Presence to operate? (Choose three.)

A) Cisco UP Sync Agent
B) Cisco UP SIP Proxy
C) Cisco UP Config Agent
D) Cisco UP XCP Router
E) Cisco UP OAM Agent
F) Cisco UP XCP Directory Service
G) Cisco UP Presence Engine
H) Cisco UP Client Profile Agent

5. When using Cisco Unity Connection, which call handler type offers different call actions based on the digits that are selected?

A) call management
B) system
C) digit analysis
D) interview
E) directory

Solutions: