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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques |
| Topic 2: User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Define components of a well-formed user story - Manage and maintain user story documentation |
| Topic 3: Customer Discovery | 17% | - Identify business goals, strategies, and challenges - Analyze environment and identify constraints/opportunities - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs |
| Topic 4: Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Support development teams with clarification - Define and plan user acceptance testing - Evaluate test results and confirm solution meets requirements |
| Topic 5: Business Process Mapping and Optimization | 12% | - Identify improvement opportunities - Design optimized processes aligned with Salesforce - Validate process designs with stakeholders - Map existing business processes |
| Topic 6: Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories |
Salesforce Certified Business Analyst Sample Questions:
The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively?
- A. Confirm that best practices are being followed.
- B. Recommend additional training resources.
- C. Ask for specific examples to review.
Correct Answer: C 🗳️
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The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?
- A. User Acceptance Test plan
- B. Business analysis plan
- C. Release plan
Correct Answer: C 🗳️
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The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?
- A. Who, when, why
- B. Who, what, why
- C. When, where, why
Correct Answer: B 🗳️
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A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.
Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
How should the BA resolve the issue?
- A. Ask executive leadership to make the decision.
- B. Ask the security team to confirm company policy.
- C. Determine the most commonly used process.
Correct Answer: B 🗳️
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A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?
- A. Eliciting requirements, writing user stories, implementing solutions,Testing solutions
- B. Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
- C. Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
Correct Answer: C 🗳️
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