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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Selection | - KPI selection for organizational scorecard - KPI selection techniques - KPI selection sources |
| Understanding KPIs | - KPI related terminology - KPI lifecycle - SMART objectives decomposed |
| Data Visualization | - Scorecard and dashboard examples - Best practices in scorecard design - Usability in terms of visual design - Guidelines to design efficient templates - Best practices in dashboard design |
| KPI Taxonomy | - KPI use case scenarios - Interdisciplinary systemic worldview - KPI DNA map |
| KPI Typology | - Leading vs lagging KPIs - Qualitative vs quantitative KPIs - Efficiency vs effectiveness KPIs |
| Working with Targets | - Negative behaviors when setting - Targets in practice - Challenges in working with targets - KPI documentation processes |
| KPIs in Context | - KPI selection for industry - KPIs cascaded to functional area |
| The World of KPIs | - Challenges in performance measurement - Organizational levels - KPIs concept map - The value added by KPIs - Governance |
| Data Gathering | - Guidelines to improving - KPI activation tools - Community of Practice - KPI activation techniques - Data quality dimensions - Communication with data custodians - KPI reporting data sources |
| KPI Measurement | - Change log - Data gathering communication - KPI report |
| KPI Project Coordination | - KPI project plan - Primary and secondary data sources - KPI workshop briefing pack - The business case for KPI implementation |
| KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| KPI Documentation | - Organizational KPI libraries development - KPI documentation process - KPI documentation form design - KPI documentation form functions - Weights and Indexes |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?
A) None of the answers
B) General public
C) Competitors
D) Suppliers
2. Which of the following KPIs reflects the outcome of the recruitment process?
A) Applications per job requisition (#)
B) Time to recruit (# / time)
C) New employees passing probation period (%)
D) Job offer acceptance rate (%)
3. Which of the following statements is not a component of a performance management system?
A) Organizational chart
B) Scorecard
C) KPI documentation form
D) Dashboard
4. Which of the following statements doesn't represent a KPI reporting data source?
A) Operational reports
B) Enterprise Resource Planning (ERP) software
C) Surveys
D) Competitors' annual reports
5. Which of the following are effectiveness KPIs?
A) Transportation capacity utilization (%)
B) All the answers
C) Employee engagement index (# / %)
D) Time to process request per agent (# / time)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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