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Salesforce Certified Field Service Consultant Sample Questions:

1. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A) Attach the relevant articlesto the work order or work order line items.
B) Update the Service Appointment page layout to include the Articles related list.
C) Add the Knowledge Lightning component to the Field Service mobile app.
D) Create a quick action on the work order to search the Knowledge base.

2. Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A) Associate a Required Skill called Site Visit to aMaintenance Plan.
B) Auto-generate Work Orders with a 14 day Generation Horizon.
C) Auto-generate Work Orders with a 14 daya Generation Timeframe.
D) Associate 2 Work Type called Site Visit to a Maintenance Plan

3. Time sheet entries can be associated to which two objects? Choose 2 answer

A) assigned resources
B) Work order line item
C) Work order
D) Service resource

4. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A) Set the Polygon Assignment Policy to the Lowest Level.
B) Set the Territory Assignment Policy to the Lowest Level.
C) Set the Territory Assignment Policy to the Highest Level.
D) Set the Polygon AssignmentPolicy to the Highest Level.

5. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Entitlements
B) Work Order Record Types
C) Entitlement Templates
D) Work Types

Solutions: