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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A. Downtime during international business travel
B. Business downtime due to equipment failure
C. Ensuring a recovery time of 134 minutes
D. Saving up to 44% of the time to configure devices
E. Reducing the percentage of devices lost in transit
F. Confidential data exposure due to equipment theft

Question 2

How should you counter the following objection?
"I can repair my devices myself."

A. HP Services allow you to choose from various options that best suit your needs.
B. HP Services give you predictability and greater control of TCO.
C. HP Services ensure that your equipment stays up and running.
D. HP standard warranty offers limited support for a short time period.

Question 3

Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A. Wider page array
B. Extended business hours
C. Wider geographic coverage
D. Market recognition

Question 4

A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A. HP Custom Contractual Services
B. HP Care Pack Services
C. HP Accidental Damage Protection
D. HP Standard Contractual Services

Question 5

When is the best time to offer HP Contractual Services?

A. 10 days after the expiration of the HP base warranty
B. Upon renewal of the existing services agreement
C. Anytime during the hardware lifecycle
D. At the time of the new hardware purchase

Solutions: