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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Foundations of Organizational Behavior | - Individual behavior in organizations - Definition and scope of organizational behavior - Work attitudes and job satisfaction |
| Topic 2: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 3: Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Topic 4: Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
| Topic 5: Communication and Decision Making | - Organizational communication processes - Decision-making models and biases |
| Topic 6: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 7: Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
| Topic 8: Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?
- A. Propensity for social loafing
- B. Interpersonal skills
- C. Authoritarian personality
- D. Intellectual coherence
Correct Answer: B 🗳️
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Which method should be used to maximize team member participation in a global meeting?
- A. Alpha-direct technologies to maintain communication links
- B. Unilateral electronic messaging to facilitate communication
- C. Online using computer technologies and/or phone communication
- D. A Delphi-like sequence of notes via carrier mail to encourage dialog between members
Correct Answer: C 🗳️
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Which statement is true about groupshift?
- A. It is not a real-world phenomenon.
- B. It is a side-stepping technique.
- C. It cannot be toward greater risk.
- D. It can be toward caution or toward risk.
Correct Answer: D 🗳️
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What is one of the six primary characteristics that define an organization's culture?
- A. Competitor benchmarking
- B. Team orientation
- C. Aggressiveness
- D. Political orientation
Correct Answer: C 🗳️
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Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
- A. Smoothing and confrontation
- B. Compromise and superordinate goals
- C. Confrontation and smoothing
- D. Satisfying goals and smoothing
Correct Answer: B 🗳️
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