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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security | 7% | - Assign roles and access groups - Track changes and audit data access - Define authentication and authorization policies |
| Reporting | 7% | - Understand Insights and reporting benefits - Create and modify reports - Apply filters, columns, and sorting |
| Case Management | 28% | - Configure approvals, email notifications, and optional actions - Manage child cases, pause/resume, and skip stages - Configure service levels, goals, deadlines, and urgency - Design case lifecycle, stages, and statuses - Route assignments to users, work groups, and queues |
| Data Modeling & Integration | 18% | - Configure validation rules and calculated values - Manage data pages and sourced data - Save and synchronize data with systems of record - Create properties, data types, and data transforms |
| Mobility | 5% | - Configure mobile channels - Use Pega Mobile Preview - Optimize UI for mobile devices |
| User Experience | 16% | - Customize portals, dashboards, and views - Set up repeating dynamic layouts - Localize content and enable accessibility - Configure controls, visibility, and layouts |
| Application Development | 12% | - Debug application errors and rule resolution - Configure unit testing and best practices - Scope projects and use estimation tools - Manage rulesets, classes, and inheritance |
Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:
A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement.
- A. Add a case-wide optional action.
- B. Add a router to the Select Account Type assignment.
- C. A user view for requesting information to the Select Account Type assignment.
- D. Add an optional action to the stage that contains the Select Account Type assignment.
Correct Answer: D π³οΈ
HOTSPOT
An online retailer creates a case type that processes and manages customer orders.
The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.
Correct Answer:
An organization has two lines of business: selling books for children and reselling college textbooks.
The division selling books for children can use the same basic user interface (Ul) as the division reselling textbooks with the exception of the payment methods.
How do you apply the Situational Layer CakeTM in this scenario?
- A. Place the Ul rules in the base layer, and create a new layer for the payment rule for each division.
- B. Place the Ul rules in the base layer, and create a parallel base layer for the payments rules.
- C. Place the Ul rules and generic payment method rules in the base layer, and create a new layer for the division-specific payment rules.
- D. Place the Ul rules in the base layer, and create a new layer for the payment rules for both lines of business.
Correct Answer: A π³οΈ
A car insurance quote request requires a view for potential customers to enter information to process the request.
What are the primary considerations to make before you configure fields in the view?
- A. The fields users need to see, how users enter values, and if the fields are required
- B. The fields users need to see, if the field is required, and where data is sourced from
- C. The fields users need to see, if the field is required, and if the fields include a date type
- D. The fields users need to see, where data is sourced from, and how users enter values
Correct Answer: A π³οΈ
HOTSPOT
A library application used by staff creates a loan request case when a member wishes to borrow one or more books. As part of the case process, the application shows the staff a read-only list of outstanding past-due books to remind the member to return late books.
In the Answer Area, select the Data page definition for this use case.
Correct Answer:
Andrea 
Rose 
Murray 
Dominic 
Sherry 
Aries 
Myron 
Blake 
Frances 
Merlin 
Benedict 
Eric 
Abbott 
Adrian 
Justin 
