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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tools and Artifacts | 23% | - Map user needs to Salesforce platform capabilities - Select appropriate research and co-creation methods - Use strategy design frameworks and artifacts - Assess desirability, feasibility, and viability |
| Topic 2: Intangible Deliverables | 26% | - Communicate vision and strategic direction - Build stakeholder relationships and influence - Create organizational alignment and shared vision - Facilitate collaboration across teams |
| Topic 3: Value Design | 32% | - Establish success metrics and value outcomes - Analyze organizational dynamics and external influences - Define challenge statements aligned to business and user needs - Apply ethical and value-centered design principles |
| Topic 4: Leveraging Adjacent Roles and Skills | 19% | - Integrate research, design, and business strategy practices - Align solution strategies with organizational goals - Collaborate with designers, technologists, and business leaders - Lead cross-functional decision-making processes |
Salesforce Certified Strategy Designer Sample Questions:
What is a CTI?
- A. A Computer Telephony Integration
- B. A Case Trigger Integration
- C. A Control Technology Integration
Correct Answer: A 🗳️
One of the most fundamental aspects of Idea Synthesis is come up with a single definitive solution.
- A. FALSE
- B. TRUE
Correct Answer: A 🗳️
Which feature can be used to automatize repetitive actions in environments like the service cloud console?
- A. Workflow Rules
- B. Macros
- C. Service Console
- D. Assignment Rules
Correct Answer: B 🗳️
Is this element part of the design thinking philosophy: Budget the project and development with all needs defined before the implementation.
- A. No
- B. Yes
Correct Answer: A 🗳️
True or False? if a user would want to filter an Opportunity report to obtain only those Opps that have Products, he should use a Cross-Filter.
- A. FALSE
- B. TRUE
Correct Answer: B 🗳️
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