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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business favors loyalty and simplicity over brand and seeks advice from the channel partner
B) This is a first time or legacy replacement sale
C) The business uses installed solutions to drive brand preference and seeks advice from the vendor
D) The business hat smaller project based budget
E) The business has large annual fixed budgets
F) This is an evolutionary/migratory sale

2. Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

A) IP500v1 Chassis
B) Large Linux server, DL360G and R620
C) IP500v2 Chassis
D) Medium Linux servers, DL120G and R210

3. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)

A) Avaya Security
B) Avaya Networking
C) Avaya IP Office
D) Avaya Contact Center Solutions

4. DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)

5. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
B) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
C) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
D) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
E) Avaya always comes in with the lowest price tag for all their contact center solutions.

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