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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
B) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
C) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
D) Tape backup is called CMSADM, while network backup is referred as Maintenance.

2. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
B) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Only the switch release in the CMS needs to be changed to CM6.

3. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 192.168.2.3 192.168.2.2
C) 135.9.86.54 135.9.86.58
D) 135.9.86.54 135.9.56.56

4. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Skill
B) Vector
C) Agent
D) Split

5. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archiver for ACD3 failed to run successfully.
B) The nightly backup was in contention far the nightly archiver for ACD3.
C) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
D) The nightly archivers far ACD1 and ACD2 have not complete yet.

Solutions: