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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

A) One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
B) Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.
C) One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.
D) Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.

2. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7920
B) 9951
C) 7970
D) 7930
E) 6921

3. Which statement is correct about the Erlang-C sizing calculation model?

A) Erlang-C assumes that calls that do not find an available agent will be blocked or dropped.
B) Erlang-C is used for sizing agents in a queuing model.
C) Erlang-C plans for a percentage of calls to be blocked or dropped in the calculation.
D) Erlang-C is used for sizing IVR, PSTN trunk, and queue ports.

4. In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
B) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition
C) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
D) Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration
E) Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector

5. Which two statements are true regarding the Cisco Unified Contact Center Enterprise Release 8.0(x) Mobile Agent peripheral gateway capacity? (Choose two.)

A) Each mobile agent for a call-by-call configuration equals 2.4 local agents.
B) Each mobile agent for a nailed-up configuration equals 1.73 local agents.
C) Each mobile agent for a call-by-call configuration equals 2.2 local agents.
D) Each mobile agent for a nailed-up configuration equals 1.37 local agents.

Solutions: