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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Knowledge Base
B) Discussions
C) Downloads
D) User's manual

2. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Try to start up from a bootable CD or DVD.
B) Reinitialize the hard disk and reinstall the Mac OS.
C) Replace the internal hard drive with a known-good hard drive.
D) Replace the logic board.

3. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Discharge the CRT and establish an ongoing ground.
B) Order all available service parts for the appropriate configuration of the product.
C) Gather all necessary tools and perform all preliminary steps.
D) Lay the product on its side so it will not fall over.
E) Disconnect and reconnect all internal cables.

4. Which of the following is NOT a valid power mode in recent Macintosh computers?

A) Awake
B) Secure Sleep
C) Safe Sleep
D) Shut Down
E) Sleep

5. What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A) You should perform a full set of video adjustments on the CRT.
B) You should reset the Power Manager Unit on the logic board.
C) You should establish an ongoing lead between the CRT anode and ground.
D) You should remove the CRT from the computer or display assembly.

Solutions: