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Apple Macintosh Service Certification Sample Questions:

1. Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

A) The cursor is frozen and the system is unresponsive.
B) The power button or power indicator does not light up at all.
C) You cannot connect to the Internet.
D) You do not hear any fan or drive noise.
E) You do not hear a startup chime.

2. A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?

A) Terminal
B) Apple Hardware Test
C) Console
D) Apple Service Diagnostic

3. Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

A) Thunderbolt
B) DVI
C) FireWire 800
D) Gigabit Ethernet

4. ESD causes damage to circuits by ________.

A) blasting a hole in the circuit
B) increasing the circuit's clock speed
C) cooling the circuit too quickly
D) slowing the circuit down

5. What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A) You should perform a full set of video adjustments on the CRT
B) You should reset the Power Manager Unit on the logic board.
C) You should remove the CRT from the computer or display assembly
D) You should establish an ongoing lead between the CRT anode and ground.

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