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Apple OS X Support Essentials 10.8 Sample Questions:

1. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

A) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
B) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.
C) Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.
D) Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.

2. Review the screenshot, and then answer the question below.

You perform a default installation of OS X Mountain Lion, and create the initial admin account, and accounts for Chris and Pat, as shown above. The Chris account is a member of which group?

A) wheel
B) workgroup
C) chris
D) staff

3. For the Messages app to initiate a screen sharing session between two OS X computers, screen sharing must be enabled in the Sharing preferences on at least one of the two computers.

A) True
B) False

4. Which utility is on the OS X Recovery partition?

A) Activity Monitor
B) Console
C) Firmware Password Utility
D) Boot Camp Assistant

5. When an OS X computer starts up and a standard user logs in, in what order do the three components below launch?

A) 1. login items
2.launch agents
3.launch daemons
B) 1. launch daemons
2.login items
3.launch agents
C) 1. launch agents
2.login items
3.launch daemons
D) 1. launch daemons
2.launch agents
3.login items

Solutions: