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Apple OS X Support Essentials 10.9 Sample Questions:

1. Why might a previously backed-up item no longer be available in Time Machine?

A) To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.
B) The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.
C) Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
D) A previously backed-up item won't be available if your backup volume filled up and Time Machine had to start deleting older items to make room for newer items.

2. iCloud is a free service from Apple that provides cloud storage and communication services for applications, including Mail, Contacts, Calendars, Reminders, Notes, Safari, Keychain, Photos and any other applications that support iCloud integration. iCloud also provides Find My Mac technology for help locating a lost or stolen system.

A) What does OS X use bundles or packages for?
B) What happens during system shutdown?
C) What can you enable to locate a lost Mac system?
D) What key features do you gain by setting up iCloud?

3. The OS X Recovery system provides access to Restore System From Time Machine Backup, Install/Reinstall OS X, Get Help Online via Safari, Disk Utility, Startup Disk, Firmware Password Utility, Network Utility, Terminal, and Reset Password.

A) Which items aren't loaded when OS X Safe Boots?
B) Which changes are made when OS X Safe Boots?
C) What utilities are available when started up from OS X Recovery?
D) What does the diagnostic reporting feature do?

4. Which users are allowed to unlock a FileVault 2 protected system?

A) All Apple software updates are handled via the Mac AppStore.
B) Secure Empty Trash will perform a 7-pass erase on the contents of the Trash folder.
C) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
D) Any user that's FileVault enabled is allowed to unlock a FileVault 2-protected system. This includes any local or cached network user account that was enabled when FileVault 2 was set up or created after FileVault 2 was enabled. Further, administrators may return to Security &Privacy preferences to enable additional accounts.

5. When a user logs in, which task is NOT performed by the user's loginwindow or launchd processes?

A) Configure input device and system settings according to System Preferences.
B) Launch Dock and Finder.
C) Launch items in /Library/LaunchDaemons.
D) Launch Login Items specified in Users & Groups preferences.

Solutions: