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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Problem Determination | 25% | - Error Log Analysis - Diagnostic Tools and Utilities - Connectivity and Path Failures - Performance Issues |
| IBM Storage Product Overview | 20% | - IBM Spectrum Storage Suite - FlashSystem Family - DS8000 Series - Storwize / SAN Volume Controller - XIV Storage System |
| Maintenance and Support | 15% | - Support Portal and Resources - Replacement Procedures - Firmware and Software Upgrades |
| Installation and Configuration | 25% | - Hardware Installation - Software Setup and Initialization - Network Connectivity and SAN Configuration - System Planning and Requirements |
| Backup, Recovery and Data Protection | 15% | - Archive and Retention - Replication and Mirroring - Snapshot and FlashCopy |
IBM Enterprise Storage Technical Support Sample Questions:
A customer currently owns a Scalar LTO-5 SAS single drive autoloader.
Planned future growth requires a tape library with capacity of four LTO-6drives and 40 data cartridges.
Which IBM product meets the requirement while minimizing impact on the budget?
- A. TS3310
- B. TS2900
- C. TS3100
- D. TS3200
During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?
- A. Determine effective capacity of specific storage configuration
- B. Modeling of a specific storage configuration
- C. Simulation of performance under varying conditions
- D. Resolution(s) to a performance problem
A customer has asked an IBM technical specialist about growth in I/O on its existing system. The specialist generated the following table:
Which tool was used to produce this table?
- A. Storage Tier Advisor Tool
- B. Batch Magic
- C. ProtecTIER Planner
- D. Disk Magic
Which feature in a DS8870 allows a customer to provide access to production data in its training environment without impacting the integrity of the production data?
- A. IBM FlashCopy
- B. IBM Easy Tier
- C. Real-time Compression
- D. Thin provisioning
Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?
- A. DS8870
- B. XIV Gen3
- C. IBM SAN Volume Controller built with IBM Spectrum Virtualize software
- D. Storwize V3700
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