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Anthropic Claude Certified Architect – Foundations Sample Questions:
1. You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools ( get_customer , lookup_order , process_refund , escalate_to_human ). Your target is 80%+ first-contact resolution while knowing when to escalate.
When the agent calls lookup_order and receives order details showing the item was purchased 45 days ago, how does the agentic loop determine whether to call process_refund or escalate_to_human next?
A) The order details are added to the conversation and the model reasons about which action to take.
B) The agent follows a pre-configured decision tree mapping order attributes to specific tool calls.
C) The orchestration layer automatically routes to the next tool based on the order's status field.
D) The agent executes the remaining steps in a tool sequence planned at the start of the request.
2. You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools ( get_customer , lookup_order , process_refund , escalate_to_human ). Your target is 80%+ first-contact resolution while knowing when to escalate.
Your agent is handling a billing dispute. After calling get_customer and lookup_order , it identifies that the dispute involves a promotional pricing error requiring manager approval-beyond the agent's authorization level.
How should the workflow handle this mid-process escalation?
A) Persist the complete conversation and tool response history to a database, then call escalate_to_human with a reference ID.
B) Compile a structured handoff with customer details, order info, and the identified issue before calling escalate_to_human .
C) Attempt the refund with process_refund anyway, escalating only if the system rejects the transaction.
D) Call escalate_to_human , passing only the customer's original message.
3. You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools (get_customer, lookup_order, process_refund, escalate_to_human). Your target is 80%+ first-contact resolution while knowing when to escalate.
After expanding the agent's MCP tools with delivery-specific capabilities (check_delivery_status, contact_driver, issue_credit, apply_promo_code, update_delivery_address, reschedule_delivery), the total tool count has grown from 4 to 10. Your evaluation suite shows tool selection accuracy has dropped from 88% to
71%. Log analysis reveals the majority of errors involve the agent selecting between semantically overlapping tools-calling issue_credit when process_refund was correct, and calling check_delivery_status when lookup_order already returns the needed data.
Which approach structurally eliminates the semantic overlap identified in the logs as the error source?
A) Add few-shot examples to the system prompt demonstrating correct selection for each ambiguous tool pair, such as showing when issue_credit applies versus when process_refund is appropriate.
B) Consolidate semantically overlapping tools-merge issue_credit and process_refund into a single resolve_compensation tool with an action parameter, and fold check_delivery_status into lookup_order with an optional include_tracking flag.
C) Enable the tool search tool with defer_loading on the six new tools, keeping the original four always loaded, so the agent dynamically discovers specialized tools only when needed.
D) Split the tools across two sub-agents-a "financial resolution" agent with process_refund, issue_credit, and apply_promo_code, and a "delivery operations" agent with the remaining delivery tools-with a coordinator routing between them.
4. You are building a structured data extraction system using Claude. The system extracts information from unstructured documents, validates the output using JavaScript Object Notation (JSON) schemas, and maintains high accuracy. It must handle edge cases gracefully and integrate with downstream systems.
Your extraction pipeline processes contracts that frequently include amendments. When a contract contains both original terms and later amendments (e.g., original clause specifies "30-day payment terms" while Amendment 1 changes this to "45 days"), the model inconsistently extracts one value or the other with no indication of which applies.
What's the most effective approach to improve extraction accuracy for documents with amendments?
A) Redesign the schema so amended fields capture multiple values, each with source location and effective date.
B) Preprocess documents with a classifier that identifies and removes superseded sections before the main extraction step.
C) Add prompt instructions to always extract the most recent amendment value and ignore superseded original terms.
D) Implement post-extraction validation using pattern matching to detect amendments and flag those extractions for manual review.
5. You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools (get_customer, lookup_order, process_refund, escalate_to_human). Your target is 80%+ first-contact resolution while knowing when to escalate.
A customer returns 4 hours after their initial session about the same billing dispute. The previous 32-turn session contains lookup_order results showing "Status: PENDING, Expected resolution: 24-48 hours." In testing, you observe that when resuming sessions with stale tool results, the agent often references the outdated data in responses (e.g., "I see your refund is still being processed") even after subsequent fresh tool calls return different information.
What approach most reliably handles returning customers?
A) Start a new session, inject a structured summary of the previous interaction (issue type, actions taken, resolution status), then make fresh tool calls before engaging.
B) Resume with full history and add a system prompt instruction telling the agent to always prefer the most recent tool results when multiple calls to the same tool exist in context.
C) Resume with full history but filter out previous tool_result messages before resuming, keeping only the human/assistant turns so the agent must re-fetch needed data.
D) Resume with full history and configure the agent to automatically re-call all previously used tools at session start to ensure data freshness.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |








