Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Value proposition
- Key Performance Indicators and Benchmarks
- Selection of appropriate features and functions to meet business requirements
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
Certification Path of ServiceNow Certified CIS CSM
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:
- Customer Service Management Fundamentals
- CMDB Fundamentals
- ServiceNow Platform Implementation
- Get Started with Now Create
- ServiceNow Fundamentals
- Customer Service Management Implementation
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