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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Monitoring and Maintenance | - Performance and availability monitoring
|
| Topic 2: Troubleshooting and Incident Resolution | - Common system and user issues
|
| Topic 3: User and Security Management | - Authentication and authorization concepts
|
| Topic 4: SAP BusinessObjects Architecture and Components | - System architecture overview
|
| Topic 5: SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question 1
As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?
A. Customers need to install SAP Solution Manager and the partner needs to connect to it.
B. Customers do not require their own SAP Solution Manager installation.
C. Customers and partner need to have SAP Solution Manager clustered.
D. Customers require their own installation of SAP Solution Manager.
Question 2
What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)
A. The dedicated support consultant that has been assigned to the customer
B. The maximum time for providing corrective action for critical issues
C. The products supported as defined in the SLA
D. The Initial Response Time (IRT)
Question 3
Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)
A. Updating
B. Upgrade
C. Update
D. Up-to-date
Question 4
Which of the following statements is a true representation of an installation?
A. An installation is related to the number of employees in that organization.
B. An installation can contain only one system linked to it.
C. Each customer has only one installation per legal entity.
D. Each customer can have several installations associated to their identifier.
Question 5
What are the technical requirements for SAP EarlyWatch Alert? (Choose two)
A. A working network connection.
B. The RFC destination SAPOSS should be set up.
C. Data Collectors should be stopped.
D. Profile parameters should be left at default values.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B,D | Question 3 Answer: A,C | Question 4 Answer: D | Question 5 Answer: A,B |








