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SAP C_C4H510_04 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Number: | C_C4H510_04 |
| Related Certifications: | SAP Service Cloud related associate certifications C4H440 |
| Exam Price: | USD 550 |
| Real Exam Qty: | 80 |
| Exam Format: | Scenario-based, Multiple choice, Multiple response |
| Exam Duration: | 180 minutes |
| Passing Score: | 63% |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Online at SAP Certification Hub or onsite through authorized centers |
| Pre Condition: | Recommended CRM/Service domain knowledge and SAP Cloud for Customer experience |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_04-sap-certified-application-associate--sap-service-cloud-2011-g/ |
SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Communication Channels & Knowledge Base | 8-12% | - Implement and use service knowledge base - Configure communication channels for service tickets |
| Topic 2: Service Business Processes | 8-12% | - Ticket processing and fulfillment |
| Topic 3: Personalization and Extensibility | <8% | - Mashups and custom business object configuration |
| Topic 4: Reporting | <8% | - Interactive dashboards and Excel reporting |
| Topic 5: Service Objects | 12%+ | - Registered products and installed base usage - Warranty management |
| Topic 6: Data Management | 8-12% | - Data migration templates and mass data maintenance |
| Topic 7: User Management | 8-12% | - Maintain employees, roles and access rights |
| Topic 8: Service Elements and Notification | 8-12% | - Configure notification processes and workflow conditions - Setup service levels, categories and work distribution |
| Topic 9: Contracts and Case Management | <8% | - Configuration of contracts |
SAP Certified Application Associate - SAP Service Cloud 2011 Essentials: Try, Buy, Study
The official SAP Certified Application Associate - SAP Service Cloud 2011 outline assigns its weights like this:
- Reporting (<8%)
- Contracts and Case Management (<8%)
- Personalization and Extensibility (<8%)
Roughly 80 questions in 180 minutes minutes. Rehearsing at that exact pace with 112 practice questions for the C_C4H510_04 exam turns the real session into a familiar routine rather than a surprise.
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Recommended CRM/Service domain knowledge and SAP Cloud for Customer experience
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SAP Certified Application Associate - SAP Service Cloud 2011 Sample Questions:
Question #1
How can you restrict access to Product View?
- A. Employee
- B. Sales Data of Employee
- C. Territories
- D. Service Unit of Employee
Correct Answer: B 🗳️
Question #2
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is expired.
- C. The warranty is set to active.
- D. The ticket is escalated.
Correct Answer: A 🗳️
Question #3
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. Activity Planner
- B. FSM
- C. MRS
- D. Manual Routing
- E. Time recording
Correct Answer: A,C,E 🗳️
Question #4
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Contracts
- B. Maintenance plan
- C. Customer
- D. Service request
Correct Answer: A,C 🗳️
Question #5
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Realignment runs
- B. Maintenance plan
- C. Ticket routing rules
- D. Activity planner
Correct Answer: B 🗳️
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