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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

A) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
B) Try to guess what the customer 'might' want to have.
C) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
D) Send notes to customer without being sure that they will help.

2. What are the characteristics of a perfect customer message? (Choose two)

A) The message refers to only one problem.
B) The problem description is a summary.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The reporter has selected the correct SAP support center.

3. What can you do with Data Dictionary? (Choose two)

A) Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).
B) Lock a database table against any change by an ABAP program.
C) Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
D) Define ABAP coding.

4. What is a work center in the SAP Solution Manager? (Choose two)

A) A community
B) Exchange data to SAP systems
C) A tailored and role-based user environment to simplify your work
D) An easy navigation through a central role-based access point

5. Which one of the following statements about the return code is true? (Choose two)

A) A return code is a unique key that is sent from the ABAP program to the SAPGUI so that the right screen will be selected from the front end's local repository.
B) All ABAP commands support a return code. After every ABAP statement, the return code is determined again.
C) A return code can only have one value at a certain time.
D) A return code is a system field that is automatically filled (and changed) when a certain ABAP command has been executed.

Solutions: