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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

Question 1

Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?

A. Portal User Visibility
B. Guest User Visibility
C. Site User Visibility
D. None

Question 2

Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A. Case co-ownership using Super User access
B. OWD and Apex Sharing
C. Sharing Set
D. Sharing Map and custom permission set

Question 3

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

A. Create a pre-chat form to fill out before initiating Chat.
B. Enable Chat for only authenticated users and pass the user's information on hidden fields.
C. Create a flow for customers to fill out before initiating Chat.
D. Deploy a unique chat per topic.

Question 4

Northern Trail Qutfitters (NTO) would like to create a publicKnowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?

A. Customer Account Portal
B. Customer Service
C. Partner Central
D. Help Center

Question 5

Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers

A. Guest user external organization-wide defaults are always set to Public.
B. Guest user can't records via manual existing records
C. Guest user can't be members of public groups or queues.
D. Guest user external organization-wide default are always set to Private.
E. Guest user can't access records via manual sharing

Solutions: