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EXIN EX0-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Transition | 20% | - Purpose, Goals and Objectives - Change Management - Service Asset and Configuration Management - Knowledge Management - Release and Deployment Management |
| Topic 2: Service Management as a Practice | 15% | - Processes, Functions, Roles and Responsibilities - Concept of Service and Service Management - Good Practice and ITIL |
| Topic 3: Service Operation | 20% | - Request Fulfillment - Problem Management - Incident Management - Purpose, Goals and Objectives - Service Desk, Technical, Application and IT Operations Management - Access Management |
| Topic 4: Continual Service Improvement | 10% | - Seven-Step Improvement Process - Purpose, Goals and Objectives - CSI Approach and Metrics |
| Topic 5: Service Design | 20% | - Information Security Management - Service Catalog Management - Purpose, Goals and Objectives - Supplier Management - Capacity Management - Availability Management - Service Level Management |
| Topic 6: Service Strategy | 15% | - Purpose, Goals and Objectives - Demand Management - Financial Management for IT Services - Service Portfolio Management |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which one of the following is it the responsibility of supplier management to negotiate and agree?
A) Service level agreements (SLAs)
B) The service portfolio
C) Operational level agreements (OLAs)
D) Third-party contracts
2. Which one of the following is NOT a characteristic of a process?
A) It responds to specific events
B) It delivers specific results
C) It is measurable
D) It structures an organization
3. Which one of the following is NOT the responsibility of service catalogue management?
A) Ensuring that information in the service catalogue is consistent with information in the service portfolio
B) Ensuring that information in the service catalogue is accurate
C) Ensuring that all operational services are recorded in the service catalogue
D) Ensuring that service level agreements are maintained
4. Which process includes business, service and component sub-processes?
A) Service level management
B) Financial management
C) Incident management
D) Capacity management
5. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
A) Corporate level
B) Configuration level
C) Customer level
D) Service level
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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