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Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam
Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam is related to Exin IT Service Management Foundation based on ISO / IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.
EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The Service Management System (SMS) | 20% | - Governance and responsibilities
|
| Topic 2: Service Delivery Processes | 15% | - Financial management for services - Availability management - Information security management - Capacity management - Service level management - Service continuity management |
| Topic 3: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Topic 4: Control Processes | 20% | - Release and deployment control - Configuration management - Change management |
| Topic 5: Resolution Processes | 10% | - Problem management - Incident management - Service request management |
| Topic 6: Relationship Processes | 15% | - Business relationship management - Supplier management |
| Topic 7: Service Design and Transition | 5% | - Planning and design
|








