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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

A) Pop-up coupons
B) Promotional banners
C) Agent voicemail recordings
D) Predictive outcome scores

2. What is one use case for using multiple action maps on a website?
Response:

A) Limiting workforce management access
B) Supporting different user journeys and outcomes
C) Routing inbound emails
D) Managing IVR prompts

3. Once GPR is active, which of the following does the system continually use to make routing decisions?
Response:

A) Predefined agent priorities
B) Predictive models trained on historical data
C) Randomized agent rotations
D) Real-time IVR keyword detection

4. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

A) Set clear priority rankings
B) Add routing script overrides
C) Avoid overlapping targeting rules
D) Assign all to the same segment

5. When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

A) Historical customer satisfaction scores
B) A routing method selection
C) Segment membership rules
D) At least one outbound campaign

Solutions: