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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Handling Objections and Competitive Positioning | 15% | - Countering Third-Party Supply Claims - Warranty and Legal Considerations - Addressing Cost Concerns |
| Solutions, Services and Business Growth | 15% | - HP Instant Ink and Subscription Models - Building Long-Term Customer Relationships - Supplies Lifecycle Management |
| HP Imaging and Printing Supplies Overview | 20% | - Environmental and Sustainability Benefits - HP Original vs. Non-HP Supplies - Supply Technology and Innovation |
| Product Portfolio and Compatibility | 25% | - Maintenance Kits and Accessories - Ink Cartridges and Toner Cartridges - Matching Supplies to Printer Models - Paper and Specialty Media |
| Customer Needs and Sales Strategy | 25% | - Demonstrating Quality, Reliability and Security - Value Proposition and Cost-per-Page Analysis - Identifying Customer Printing Requirements |
HP Selling HP Imaging and Printing Supplies Sample Questions:
Why is the term "Compatible Cartridge" confusing for customers?
- A. It is a term used for Refilled Remanufactured and Clone cartridges
- B. It is a term for a product with a low purchasing price.
- C. It is a term for a 100% new cartridge.
- D. It is a term for a Remanufactured cartridge.
Correct Answer: A 🗳️
What is the name of the HP print cartridge return and recycle program?
- A. HP Earth Care
- B. HP Environmental Care Pack
- C. HP Go Recycle
- D. HP Planet Partner
Correct Answer: D 🗳️
Explanation: Only visible for TestsDumps members. You can sign-up / login (it's free).
Where is the security label on a laser cartridge?
- A. Always on the tear strip
- B. Only on the bottom
- C. Only on the top
- D. Randomly placed on the packaging
Correct Answer: A 🗳️
Explanation: Only visible for TestsDumps members. You can sign-up / login (it's free).
Which term or phrase is synonymous with value for money?
- A. Good margin
- B. Excellent reliability and superior print quality
- C. Warranty
- D. Low purchase price
Correct Answer: B 🗳️
How do HP toner cartridges help provide customers with reliable printing systems?
- A. The HP warranty covers all makes of toner cartridges.
- B. Wear and tear parts are frequently exchanged when customers replace the HP toner cartridge.
- C. The use of HP milled/ground color toner produces high quality images.
- D. HP "X" version LaserJet cartridges produce faster printing speeds.
Correct Answer: C 🗳️
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