Every candidate studies differently, so TestsDumps ships the ISO20KF practice questions in three formats: a printable PDF, a Desktop Test Engine for Windows, and an Online Test Engine that runs in any browser. However you prefer to prepare for EXIN ISO / IEC 20000 Foundation, there is a version that fits.
EXIN ISO20KF Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ISO/IEC 20000 Foundation (ISO20KF) |
| Exam Number: | ISO20KF |
| Exam Duration: | 60 minutes |
| Related Certifications: | IT Service Management ISO/IEC 20000 Foundation |
| Passing Score: | 65% (typically 26/40 correct answers) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice |
| Certificate Validity Period: | Lifetime (no expiry) |
| Available Languages: | French, Spanish, Dutch, German, English |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Website |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite exam via accredited EXIN test providers |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT service management is recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-iso-iec-20000-foundation/ |
EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Improvement | - Measurement and performance evaluation - Improvement of service quality and processes |
| Topic 2: Service Management Processes | - Service delivery processes - Release and deployment management - Control processes (incident, problem, change management) |
| Topic 3: Service Management System (SMS) | - ISO/IEC 20000 structure and purpose - PDCA (Plan-Do-Check-Act) cycle in service management |
| Topic 4: Service Level Management | - Service reporting and monitoring - Service Level Agreements (SLA) |
Your EXIN ISO / IEC 20000 Foundation Questions, Answered
The ISO20KF exam is the official exam behind the ISO/IEC 20000 Foundation credential from EXIN. It sits at the Foundation level of the EXIN certification track. It is also associated with IT Service Management, ISO/IEC 20000 Foundation. The TestsDumps practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.
The ISO20KF exam contains 40 questions and gives you 60 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the TestsDumps test engine a week before your exam date to check whether your pacing holds under pressure.
No formal prerequisites required. Basic understanding of IT service management is recommended.
Requirements can change, so confirm the latest details on the official EXIN exam page before you register.
You can book the ISO20KF exam through the following official channels:
The exam is delivered Online proctored or onsite exam via accredited EXIN test providers, so pick the option that suits you when booking.
EXIN points candidates to these official courses:
Once you have worked through the official material, wrap up your preparation with the 116 practice questions from TestsDumps to lock in what you have learned.
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The ISO20KF syllabus is divided into 4 domains, including Service Management Processes, Continual Improvement, and Service Management System (SMS). The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.
EXIN ISO / IEC 20000 Foundation Sample Questions:
Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?
- A. how they contribute to the Total Cost of Ownership (TCO)
- B. how they contribute to the total salary reduction
- C. how they can provide policies and a framework for a Management System
- D. how they contribute to the achievement of the Service Management objectives
Correct Answer: D 🗳️
According to the ISO/IEC 20000 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?
- A. Contract Management
- B. Service Level Management
- C. Supplier Management
- D. Business Relationship Management
Correct Answer: C 🗳️
Which of the following is used as a set of guidance materials for IT governance?
- A. CobITTM
- B. MOF
- C. ISO/IEC 20000
- D. ISO 9000
Correct Answer: A 🗳️
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Which of the aspects listed below is included in ISO/IEC 20000?
- A. Social responsibility
- B. Standard products
- C. Customer communication
- D. Employee motivation
Correct Answer: C 🗳️
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
- A. annually
- B. only when there is a businessneed to change the service
- C. quarterly
- D. monthly
Correct Answer: A 🗳️
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