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ITILFND05: Processes – this objective requires that you understand how service management processes significantly contribute towards the ITIL service lifecycle. You must be able to do the following:
- • Service strategy (state the scope, objectives, and purpose of service portfolio management, financial management, and business relationship management);• Service design (describe the scope, purpose, basic concepts, objectives, interfaces, and process activities of service level management, service catalog management, availability management, and information security management, among others);• Service transition (describe the scope, objectives, purpose, basic concepts, interfaces, and process activities of change management, service asset, configuration management, and knowledge management);• Service operation (state the objectives and purpose of event and access management and explain the basic concepts for problem and incident management);• Continual service improvement (state the scope for the 7-step improvement process).
How much ITIL Foundation Exam Cost
The price of the ITIL Foundation exam is $349 USD.
ITILFND07: Roles – this subject covers the applicants’ skills in the area of responsibility awareness of the major roles in service management, which include:
- • Process owner;• Process manager;• Process practitioner.
ITILFND08: Technology and Architecture – the students will be evaluated based on their understanding of how service automation helps with expediting the processes of service management.
How to book the ITIL Foundation Exam
These are following steps for registering the ITIL Foundation exam. Step 1: Visit Visit to Pearson VUE Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for ITIL Foundation Exam Certifications Exam Step 4: Select Date, time and confirm with payment method
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 20% | - Continual improvement - Service value chain - Governance - Overview and purpose |
| Topic 2: Four Dimensions of Service Management | 17% | - Information and technology - Organizations and people - Value streams and processes - Partners and suppliers |
| Topic 3: Key Concepts of Service Management | 15% | - Service relationships, service offerings and products - Value, outcomes, costs and risks - Stakeholders and value co-creation |
| Topic 4: Key ITIL Practices | 33% | - General management practices
|
| Topic 5: ITIL Guiding Principles | 15% | - Think and work holistically - Start where you are - Optimize and automate - Focus on value - Collaborate and promote visibility - Keep it simple and practical - Progress iteratively with feedback |
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