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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Procedures | - Professionalism and communication - Safety procedures and environmental controls - Documentation and change management |
| Topic 2: Hardware and Devices | - PC components and peripherals - Mobile devices and accessories - Printers and imaging devices |
| Topic 3: Networking | - Network types and protocols - Basic network troubleshooting - Wireless networking and configuration |
| Topic 4: Operating Systems | - Windows operating system features and tools - System configuration and maintenance - Command-line tools and utilities |
| Topic 5: Troubleshooting and Problem Resolution | - Hardware troubleshooting methodology - Common system and device issues - Software troubleshooting techniques |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
A technician is onsite to troubleshoot a distorted image on a laptop. Which of the following is the BEST way to determine if the LCD screen is the cause of the issue?
- A. Adjust the resolution of the laptop.
- B. Disable the onboard video card.
- C. Reinstall video driver in Windows operating system.
- D. Connect an external monitor to the laptop.
Correct Answer: D 🗳️
A technician is reconfiguring an email account for off-line mode. Which of the following will describe the expected time of account synchronization with the email server?
- A. It will depend on the time when the account was last synchronized.
- B. It will depend on the SMTP settings of the email server.
- C. There is no off-line mode for email.
- D. It will depend on the POP settings of the email server.
Correct Answer: A 🗳️
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Which of the following Windows 7 versions comes with the LARGEST number of multimedia features?
- A. Home Premium
- B. Enterprise
- C. Starter
- D. Professional
Correct Answer: A 🗳️
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A user states when they press certain letters on their laptop's keyboard, a number is displayed on the screen. Which of the following can the technician perform to resolve this issue?
- A. Update the keyboard drivers
- B. Turn off number lock
- C. Replace the keyboard
- D. Change the character mapping
Correct Answer: B 🗳️
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A technician has 50 identical computers that need to be upgraded to the Windows 7 OS, and are capable of booting from the network. They are running a Gigabit network with a Windows deployment server. Which of the following will be the BEST to use in this scenario?
- A. Windows 7 DVD
- B. USB flash
- C. PXE
- D. UEFI
Correct Answer: C 🗳️
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