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Languages: English, Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia), Italian
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: design Customer Insights solutions; ingest data into Customer Insights; create customer profiles by unifying data; implement artificial intelligence predictions in Customer Insights; configure measures and segments; configure third-party connections; and administer Customer Insights.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-260
Microsoft MB-260 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Ingest and transform data | - Connect and ingest data from multiple sources - Transform and prepare data for unification |
| Topic 2: Enrich and analyze customer data | - Apply enrichment sources - Generate insights and segments |
| Topic 3: Configure Microsoft Dynamics 365 Customer Insights (Data) | - Set up and configure Customer Insights environment - Configure data sources and connections |
| Topic 4: Manage, monitor, and secure Customer Insights | - Configure security and compliance settings - Monitor system health and performance |
| Topic 5: Activate and integrate data | - Export data to downstream applications - Configure integrations with Dynamics 365 and external systems |
| Topic 6: Create unified customer profiles | - Define identity resolution rules - Match and merge customer data |








