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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) |
| Topic 2: Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
| Topic 3: Competency 3: Process Improvement and Problem Solving | - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Six Sigma methodology - Plan-Do-Study-Act (PDSA) cycle |
| Topic 4: Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Theory of Constraints (TOC) - Master Production Schedule (MPS) - Aggregate planning |
| Topic 5: Competency 7: Forecasting | - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures |
| Topic 6: Competency 4: Supply Chain Management | - Supply chain design and strategy - Logistics and distribution - Sourcing and procurement - Inventory management |
| Topic 7: Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
WGU Operations Management (C215, VDC2) Sample Questions:
What are two strategic objectives for every member of the supply chain?
Choose 2 answers
- A. Becoming more efficient
- B. Reducing production and delivery times
- C. Finding the best distribution location
- D. Increasing end-customer demand
- E. Increasing cost effectiveness
Correct Answer: A,E 🗳️
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What are two common drawbacks of implementing an enterprise resource planning (ERP) solution?
Choose 2 answers
- A. The cost savings and/or payback is impossible to measure in terms of bottom line.
- B. It must always be customized and too much customization may slow down projects.
- C. It requires extensive, often complex, training.
- D. It takes a long time to implement and to see any benefits.
Correct Answer: C,D 🗳️
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What do assignable causes of variation indicate?
- A. A computer virus was found in the system.
- B. Human resources found an operator was at fault.
- C. Equipment was found to be out of control.
- D. Out-of-control signals were found in the process.
Correct Answer: D 🗳️
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Which two factors affect a service location decision? Choose 2 answers
- A. Proximity to customers
- B. Closeness to manufacturing facilities
- C. Quality-of-life issues
- D. Warehouse storage
Correct Answer: A,C 🗳️
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Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?
- A. It negatively affects subcontracting.
- B. It is time consuming.
- C. It negatively affects hiring and firing.
- D. It is more risky.
Correct Answer: D 🗳️
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