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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Microsoft .NET
B) Open Computing Language (OpenGL)
C) Simple Direct Media Layer
D) Open Database Connectivity (ODBC)

2. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Messaging (AAM)
B) Co-browse Snap-In
C) Context Store Snap-In
D) Multimedia Messaging

3. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Agent Greeting
B) Instant Message
C) Resilience
D) Geographic Node

4. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
B) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
C) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
D) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

5. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Interaction Center
B) Avaya Work Force Optimization Select
C) Proactive Outreach Manager
D) Call Back Automated

Solutions: