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HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Business Service Management Fundamentals | - Business Service Management concepts
|
| Customer Business Challenges | - Identifying customer needs
|
| HP Solution Positioning | - Selling HP BSM solutions
|
| Sales Opportunities and Customer Engagement | - Sales methodology
|
| Solution Integration | - Integration within HP software portfolio
|
| HP Business Service Management Portfolio | - HP BSM solution components
|
HP Selling HP Business Service Management Solutions Sample Questions:
Question 1
With which persona should a salesperson discuss HP Operations Bridge relating to "the lack of a proactive problem and change management process to avoid repeated incidents" pain point?
A. director of mobile applications
B. director of distributed systems
C. director of service management
D. director of operations
Question 2
Which capability should a salesperson discuss with a Director of Performance Testing to address the "inability to use production experience for continued improvement of application quality" pain point?
A. mobile application monitoring
B. cloud application monitoring
C. Dev/Ops cooperative relationship
D. "bring your own device" best practices
Question 3
Which Infrastructure Management tool uses topology and metrics information to help provide capacity management of virtualized infrastructures?
A. Virtual Performance Viewer
B. Service Health Reporter
C. Site Scope
D. Network Automation
Question 4
Which critical skill must salespeople master for discovery sales conversations that relate to HP BSM solutions?
A. providing proof of concept examples
B. aligning the personas with the correct solution
C. presenting a clear solution roadmap
D. providing compelling product value statements
Question 5
Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)
A. enhancing the ability of IT to support business operations
B. triage process improvements
C. service ticket automation
D. consolidating operations monitoring into a "single pane of glass"
E. performing real-time modeling of the IT infrastructure
F. aligning the activities of IT with the strategic goals of the business
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: D,E,F |








