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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which role approves the cost of services?

A. Sponsor
B. Customer
C. Change authority
D. User

Question 2

What actions does a service desk take for all issues, queries and requests that are reported to them?

A. Acknowledge, classify, own
B. Schedule, assess, authorize
C. Diagnose, investigate, resolve
D. Initiate, approve, fulfil

Question 3

Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

A. Continual improvement
B. Problem management
C. Service desk
D. Service request management

Question 4

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A. Incident management
B. Problem management
C. Change enablement
D. Service request management

Question 5

Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

A. Risk management techniques
B. Assumptions
C. Reports
D. Source data

Solutions: