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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three are settings for Vector Variables? (Choose three)

A) Length
B) Action
C) Stop Position
D) Assignment
E) Scope

2. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) From Solaris login as root and use the date command
B) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D) Shutdown the CMS to the ak prompt level and adjust the BIOS time.

3. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Standard
B) Call Center Elite
C) Call Center Basic
D) Call Center Introductory

4. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Skill
B) Vector
C) Agent
D) Split

5. Which program is a custom application on the CMS?

A) Avaya Supervisor
B) High Availability Admin Sync
C) Alarm Origination Manager
D) Avaya Visual Vectors Client

Solutions: