Avaya 6202-1 dumps - in .pdf

6202-1 pdf
  • Exam Code: 6202-1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Updated: Aug 30, 2026
  • Q & A: 65 Questions and Answers
  • PDF Price: $59.99

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  • Exam Code: 6202-1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Updated: Aug 30, 2026
  • Q & A: 65 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Avaya 6202-1 dumps - Testing Engine

6202-1 Testing Engine
  • Exam Code: 6202-1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Updated: Aug 30, 2026
  • Q & A: 65 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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Avaya 6202-1 Exam Syllabus Topics:

SectionWeightObjectives
End-to-End Server Installation & Upgrade Procedures26%- Service Pack, Release Update and migration tasks
  • 1. Pre-upgrade backup and rollback planning
    • 2. Cross-version configuration migration utilities
      - Sequential multi-server installation workflow
      • 1. CCMS database creation and post-install validation
        • 2. License Manager deployment and entitlement activation
          Avaya Aura Contact Center Core System Architecture22%- Core Server Component Roles & Interconnection
          • 1. CCMS, CCMA, CCMM and CCT Component Functions
            • 2. SIP trunking and Aura Session Manager integration
              - Hardware & Operating System Deployment Prerequisites
              • 1. Network port, firewall and TLS certificate requirements
                • 2. Windows Server platform compatibility specifications
                  Post-Implementation Validation, Troubleshooting & Maintenance12%- System test call flows and contact handling validation
                  • 1. Agent login, inbound/outbound call test procedures
                    • 2. Log collection tools for connection and routing faults
                      Contact Center Core Configuration & Agent Environment Setup24%- Call Routing, Skill Groups and Agent Partitioning
                      • 1. Skill, skillset and supervisor group administration
                        • 2. Agent desktop profiles and softphone provisioning
                          - Queue management, routing scripts and vector processing
                          • 1. Priority routing, wait treatment and overflow rules
                            • 2. Open Queue licensing and feature activation
                              Multimedia Contact Center (CCMM) Implementation16%- Third-party CRM and database integration interfaces
                              • 1. CTI toolkit and external data lookup configuration
                                • 2. Real-time reporting database connection setup
                                  - Email, chat and web contact channel configuration
                                  • 1. Multimedia licensing and commissioning workflows
                                    • 2. Multimedia workflow and contact distribution rules

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