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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question 1

Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles

A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only

Question 2

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
B. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
C. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
D. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

Question 3

Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations

A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only

Question 4

Which of the following are types of service defined in ITIL?
1.Core
2.Enabling
3.Special

A. 1 and 3only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only

Question 5

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

A. All of the above
B. 1 only
C. 2 only
D. 3 only

Solutions: