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CIPS L5M9 Exam Overview:
| Certification Vendor: | CIPS (Chartered Institute of Procurement & Supply) |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | L5M7 Achieving Competitive Advantage through Supply Chain L5M15 Advanced Negotiation L5M10 Logistics Management L5M8 Project and Change Management L5M6 Category Management |
| Certificate Validity Period: | Valid for life (no expiry after certification) |
| Real Exam Qty: | 25 |
| Exam Format: | Short Scenario-based, Multiple Choice, Multiple Response, Objective Response |
| Exam Price: | £150 - £200 (approx., varies by region/membership) |
| Passing Score: | 70% |
| Recommended Training: | CIPS Official Study Guide L5M9 |
| Exam Registration: | CIPS Official Exam Booking |
| Sample Questions: |  |
| Exam Way: | Computer-based; available at test centres or via remote invigilation |
| Pre Condition: | No mandatory prerequisites; recommended prior completion of Level 4 Diploma or equivalent experience; can be taken as elective module within Level 5 |
| Official Syllabus URL: | https://www.cips.org/qualifications/advanced-diploma-in-procurement-supply/l5m9-operations-management |
CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Management and Performance Measurement | 15-20% | - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks - Measuring efficiency, productivity and customer satisfaction |
| Topic 2: Principles of Operations Management | 15-20% | - Input-transformation-output model - Operations strategy alignment with organizational goals - Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness - Definition, scope and role of operations management |
| Topic 3: Operational Risk, Sustainability and Ethics | 15-20% | - Identifying, assessing and mitigating operational risks - ESG considerations in operational design and delivery - Sustainable operations: green practices, circular economy - Ethical and responsible operations management |
| Topic 4: Lean, Agile and Responsive Operations | 15-20% | - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile |
| Topic 5: Process Design, Planning and Improvement | 20-25% | - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Process mapping, workflow and design principles - Capacity planning, demand management and resource allocation - Forecasting, scheduling and inventory management - Benchmarking and process optimization |
Everything You Want to Know About the CIPS Operations Management (L5M9) Exam
The L5M9 exam, officially titled Operations Management, is the CIPS exam you pass to earn the Level 5 Advanced Diploma in Procurement and Supply certification, a credential at the Advanced Diploma / Level 5 level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as L5M6 Category Management, L5M7 Achieving Competitive Advantage through Supply Chain, L5M8 Project and Change Management, L5M10 Logistics Management, L5M15 Advanced Negotiation.
The L5M9 exam includes 25 questions and gives you 90 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the TestsDumps desktop or online test engine is the most reliable way to build that rhythm before exam day.
The passing score for the L5M9 exam is 70%, and the official registration fee is £150 - £200 (approx., varies by region/membership). Keep in mind that a failed attempt means paying £150 - £200 (approx., varies by region/membership) again in full to retake it, so book your slot only when your scores on TestsDumps practice tests sit consistently above the passing line.
CIPS lists the following prerequisites or eligibility notes for the L5M9 exam: No mandatory prerequisites; recommended prior completion of Level 4 Diploma or equivalent experience; can be taken as elective module within Level 5. Requirements can change over time, so confirm the details on the official exam page at CIPS's official site before you register.
You can register for the L5M9 exam through the official channels below:
The exam is delivered in the following format: Computer-based; available at test centres or via remote invigilation. Choose a date that leaves you enough time to work through the full 124-question practice set first.
CIPS recommends the following training resources for L5M9 candidates:
Official courses build the theory, and the 124 practice questions from TestsDumps help you turn that theory into exam-ready speed and accuracy.
Yes. TestsDumps offers a free PDF demo of the L5M9 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding L5M9 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.
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The L5M9 exam blueprint is divided into 5 domains, starting with Process Design, Planning and Improvement (20-25%); Operational Risk, Sustainability and Ethics (15-20%); Quality Management and Performance Measurement (15-20%). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
CIPS Operations Management Sample Questions:
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout
Which of the following will you put into box 4?
- A. flexibility
- B. speed
- C. quality
- D. cost
Correct Answer: D 🗳️
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According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?
- A. social costs and environmental costs
- B. private costs and public costs
- C. private costs and social costs
- D. financial costs and reputational costs
Correct Answer: C 🗳️
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Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?
- A. make to order
- B. mass customisation
- C. customisation
- D. mass production
Correct Answer: B 🗳️
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Where a company produces many different but similar products, what is this dimension known as?
- A. low variation
- B. high variation
- C. low variety
- D. high variety
Correct Answer: D 🗳️
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Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 2?
- A. quality function deployment
- B. quality circle
- C. statistical process control
- D. kansei engineering
Correct Answer: C 🗳️
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