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PMI Project Management Office Certified Professional Sample Questions:

1. A PMO professional is responsible for a team of project managers who lead projects for the business departments. A business manager has mentioned to the PMO professional that one of the project managers assigned to them is very set in their ways, which is causing friction among the project team members.
How should the PMO professional respond to this feedback?

A) Assign a different project manager to this project, as keeping the business department happy is paramount to PMO success.
B) Instruct the PMO team members to be more sensitive to how the other project team members work.
C) Talk with the respective project team members about specific examples of situations that caused issues within the project team.
D) Ask the project manager to explain the challenges of working with the other project team members.

2. A PMO professional overseeing multiple projects notices that project managers have varying levels of adherence to the project governance processes.
What should the PMO professional do first to ensure consistent governance across projects?

A) Escalate governance oversight responsibilities to project sponsors to ensure project managers adhere to processes.
B) Develop a comprehensive governance training program and mandate all project managers to complete it within a specified timeframe.
C) Implement stricter enforcement of the governance processes by imposing fines and other penalties for noncompliance.
D) Schedule individual meetings with project managers to understand their challenges with governance processes and provide support.

3. A mature enterprise PMO unit in a large, diversified holding is now supporting a new business unit as a result of an organizational transformation. The director of this unit expresses doubts on the value and benefits of PMO support during the annual budgeting process.
How should the PMO professional articulate the PMO ' s value and get buy-in from this stakeholder for the PMO services?

A) Ask existing PMO accounts to provide the director with short video testimonials highlighting how they like the PMO.
B) Understand the director ' s doubts and extend an invitation to present project case studies and PMO success stories.
C) Involve the PMO sponsor in the next budgeting session to reinforce the PMO ' s position.
D) Build the relationship from the bottom up by inviting middle management of the new business to an internal PMO event.

4. A PMO team member with limited experience as a project manager was hired 2 years ago. The PMO team member has been identified as being talented in their role. Currently, the PMO team member is playing a key role in a strategic program and is facing challenges in specific areas such as leadership and stress management.
What steps should the PMO professional take to develop the competencies of the PMO team member?

A) Enroll the PMO team member in a course focused on facilitation skills.
B) Require the PMO team member to complete a project management training program.
C) Arrange for the PMO team member to shadow a manager recognized for strong leadership abilities.
D) Provide personalized coaching to the PMO team member.

5. A newly hired PMO professional is tasked with improving the executives ' level of satisfaction with the PMO
' s performance. The PMO was established last year and has not been very successful in attending to the needs of the PMO customers.
Which two actions should the PMO professional take to address this issue? (Choose 2)

A) Ensure that the services the PMO provides are the correct ones for the current PMO customers ' needs.
B) Evaluate the organization ' s project management capability across departments to determine the PMO ' s maturity level.
C) Review the compliance of PMO customers with the PMO processes to evaluate the PMO ' s maturity.
D) Assess the maturity of the services the PMO is delivering and determine which services need to elevate their proficiency levels.
E) Measure how well the organization manages portfolios, programs, and projects to assess the PMO ' s overall maturity.

Solutions: