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Nokia SDM Certification - PS NSOP Sample Questions:

1. During the bidding phase, what type of support can be provided by Procurement Management?

A) None. Operations Manager is responsible for negotiating the Subcontractor contracts after the deal with the customer is closed.
B) Proactively develop the supply chain for required consumables.
C) Prepare training plans to develop Subcontractor competence level.
D) Ensure cost efficient, qualified and compliant Subcontractor solutions for the customer project.

2. You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

A) Configuration Management
B) OSS Management
C) Fault Management
D) Performance Management

3. In setting up the service delivery, Operational Service Level Agreements are required for Spare Part Management, Network Optimization and Shared Delivery of Fault Management. Which Lines of Business will you have to set up agreements with?

A) Customer; NPO; GDC
B) Other Operator Spare Part supplier; NPO; GDC
C) Care; NPO; GDC
D) Care; Customer; GDC

4. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.
B) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
C) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
D) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.

5. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's
B) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's
C) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's
D) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's

Solutions: