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BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Creative Problem Solving | 10% | - Idea generation techniques - Barriers to creativity - Evaluating and selecting solutions - Creative thinking process |
| Working with Stakeholder Groups | 15% | - Managing group dynamics - Roles and responsibilities in groups - Influencing and motivating groups - Group formation and development (Tuckman model) |
| Managing Conflict | 5% | - Turning conflict into positive outcomes - Thomas-Kilmann conflict modes - Causes and types of conflict - Conflict resolution strategies |
| Managing Expectations | 10% | - Transparency and honesty - Setting realistic expectations - Managing changes and scope creep - Monitoring and reviewing expectations |
| Communicating with Stakeholders | 10% | - Barriers to effective communication - Communication process and models - Adapting communication style - Active listening and questioning techniques |
| Facilitated Workshops | 15% | - Purpose and benefits of workshops - Planning and preparing workshops - Facilitation techniques and roles - Visualisation and elicitation techniques |
| Building and Maintaining Rapport | 10% | - Nature and importance of rapport - Mirroring, matching and pacing techniques - Cultural and equality considerations - Verbal, vocal and visual communication elements |
| Understanding Stakeholders | 15% | - Analysing and prioritising stakeholders - Stakeholder engagement strategy and planning - RACI analysis - Identifying stakeholders |
| Negotiating with Stakeholders | 10% | - Reaching agreement and commitment - Principled negotiation approach - Preparation and negotiation tactics - Integrative vs distributive negotiation |
