Latest Financial-Services-Cloud exam dumps with real Salesforce questions and answers
Financial-Services-Cloud Exam in First Attempt Guaranteed
NEW QUESTION # 59
What benefits do Flows for Financial Services Cloud offer to support customer onboarding? (Choose Two)
- A. Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.
- B. Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.
- C. Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.
- D. Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling
- E. Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.
Answer: C,E
Explanation:
Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to navigate to different screens. Flows can simplify and streamline the customer onboarding process by automating tasks and collecting information in an easy and intuitive way. You can use Flows to create service requests that capture the customer's details and update the related records in one place.
Flows enable customers to schedule appointments via customer communities, mobile apps. or websites. Flows can integrate with Experience Cloud sites, mobile apps, or websites to provide self-service options for customers. You can use Flows to create appointment scheduling forms that allow customers to book appointments with the right specialist at the right time and place. Verified Reference: : Salesforce Help Article 3 : Salesforce Help Article 4
NEW QUESTION # 60
Lake Tahoe Bank is migrating customer records from the Individual Model to Person Accounts. Which three steps should a Data Architect take to ensure a successful migration?
- A. Log a case with Salesforce to perform the conversion from the indrvkJual Model to Person Accounts.
- B. Enable 'Individual to Person Account Migration' in Custom Settings.
- C. Configure your Person Account record types m the Indrvidual Record Type Mapper.
- D. Use a CSV field to map PersonRecordTypeld to the Person Account RecoroTypeld and use Data Loader to update Client Records
- E. Ensure Person Accounts is enabled on the org
Answer: C,D,E
NEW QUESTION # 61
What can an administrator configure for users on the search results? (3 answers)
- A. Number of records displayed for each object.
- B. Columns displayed for each object.
- C. Fields being searched on for each object.
- D. Filters by which users can narrow down results
- E. Objects included in the search
Answer: A,B,C
NEW QUESTION # 62
What is included in an FSC license?
- A. Einstein Analytics for Financial Services
- B. Lightning Scheduler
- C. FSC for Community
- D. Action Plans
Answer: D
NEW QUESTION # 63
What does a page layout allow an administrator to control?
- A. The record types available to each role and profile
- B. The fields users see on detail and edit pages
- C. The fields users see in reports and list views
- D. The business process and related picklist values displayed
Answer: B
NEW QUESTION # 64
A financial services company offers special deposit products for its employees. These employees have customer records in Salesforce so that they can be serviced like normal customers. Only customer service employees within a specific group should be able to see these special deposit products in Salesforce to protect the personal financial information of bank employees.
How should the administrator configure sharing rules in Financial Services Cloud to meet these requirements?
- A. Create a Financial Account sharing rule based on criteri
- B. Create a Financial Account sharing rule based on record owner.
- C. Create Account sharing rules based on criteria.
- D. Create an Account sharing rule based on record owner.
Answer: A
Explanation:
Explanation
To meet the requirements of sharing special deposit products for employees, the administrator should create a Financial Account sharing rule based on criteria. A Financial Account sharing rule is a sharing rule that grants access to financial account records based on record owner or field values. A sharing rule based on criteria is a type of sharing rule that grants access to records that meet certain criteria. By creating a Financial Account sharing rule based on criteria, the administrator can share the special deposit products with the customer service employees within a specific group based on a field value that indicates the product type.
NEW QUESTION # 65
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.
How can an administrator meet this requirement?
- A. Configure field-level security on the new object for the facilities team.
- B. Modify the standard profile currently shared by both teams
- C. Create a custom profile for users on the facilities team
- D. Assign the facilities team to a new role in the role hierarchy.
Answer: C
NEW QUESTION # 66
An asset management firm that is moving to Salesforce from its old CRM wants to be able to bring over its client data on drivers' licenses and passports. 55m 058 Which Financial Services Cloud object should a consultant recommend?
- A. Received Document
- B. Identity Document
- C. Identification Document
- D. Document Checklist Item
Answer: C
Explanation:
Explanation
Identification Document is the Financial Services Cloud object that should be recommended for storing client data on drivers' licenses and passports. Identification Document is a standard object that represents a document that verifies a person's identity, such as a driver's license, passport, or national ID card. You can create identification document records for individual clients and link them to their person accounts. You can also store information such as document type, number, issue date, expiration date, and country of issuance.
References: [Identification Document Object], [Manage Identification Documents]
NEW QUESTION # 67
A Salesforce Admin is configuring a new Action Plan Template. One task in that template needs to be picked up by the next available Advisor. What assignment logic should the Admin use when configuring this template task?
- A. Account Team
- B. Role
- C. Specific User
- D. Queues
- E. Action Plan Creator
Answer: A,B,D
NEW QUESTION # 68
Lake Tahoe Bank would like to capture their commercial customers in FSC. A commercial customer can be owned by multiple groups. How can Lake Tahoe Bank SF Admin configure FSC to capture and display commercial customer and its parent company ? (3 correct answers)
- A. Link multiple owners to the business entity as a Group
- B. Capture the majority owner as parent account using Account hierarchy
- C. Enable Relationship Group Hierarchy in Custom Metadata
- D. Leverage Groups to capture the majority owner and Account hierarchy to capture minority owner
- E. Add the Business record type to the Group record type mapper
Answer: A,D,E
Explanation:
Explanation
To capture and display commercial customers and their parent companies, Lake Tahoe Bank SF Admin can use the following steps:
Add the Business record type to the Group record type mapper, which is a custom metadata type that defines which record types can be added as members of a group1.
Leverage Groups to capture the majority owner of a commercial customer, which is a business entity that has a stake in another business entity1. Groups are a feature that allows users to create and manage household and business relationships1.
Use Account hierarchy to capture minority owners of a commercial customer, which are business entities that have less than 50% stake in another business entity2. Account hierarchy is a feature that allows users to see how accounts are related to each other in a parent-child relationship2.
Link multiple owners to the business entity as a Group, which allows users to see all the stakeholders of a commercial customer in one place1
NEW QUESTION # 69
Permission set licenses incrementally entitle users to access features that are not included in their user licenses.
Which three Permission Set Licenses give users access to Financial Services Cloud features?
- A. Lightning Scheduler Resource
- B. Action Plans
- C. Mortgage
- D. FSC Insurance
- E. Financial Services Cloud Standard
Answer: B,D,E
Explanation:
Explanation
The following Permission Set Licenses give users access to Financial Services Cloud features:
Financial Services Cloud Standard: This license enables user access to a license with contractual restrictions for Financial Services Cloud and provides access to core objects such as accounts, contacts, leads, opportunities, cases, activities, reports, dashboards, and custom objects. This license also provides access to some Financial Services Cloud features such as Action Plans, Actionable Relationship Center (ARC), Branch Management, Complaint Management, Data Consumption Framework (DCF), Discovery Framework (DF), Document Generation (DG), Groups (Householding), Intelligent Document Automation (IDA), Intelligent Need-Based Referrals and Scoring (INRS), Referral Management (RM), Relationship Builder (RB), Relationship Groups (RG), Relationship Map (RM), Timeline (TL)1.
Action Plans: This license enables user access to the Action Plans feature, which allows users to create templates for common client processes, such as loan approval, account opening, or financial review. Action Plans can create repeatable tasks and automate the task sequences when executed2.
FSC Insurance: This license enables user access to the Insurance feature, which allows users to manage insurance policies and claims for clients. This license also provides access to some Insurance objects such as Policy, Claim, Coverage Type, Policy Product, Policy Product Offering. Verified References: 12
NEW QUESTION # 70
Our Personal Banker Hank Burton wants to encourage his customers to provide required documents for a loan application. He creates Document Checklist Items that help his customers to manage file uploads to speed up loan approval. For which of the following records does Salesforce support Document Checklist Items out of the box? (Choose Three)
- A. Opportunity
- B. Residential Loan Application
- C. Account
- D. Contact
- E. Lead
Answer: A,B,C
Explanation:
Explanation
The following records support Document Checklist Items out of the box in Financial Services Cloud:
Account: An Account is a record that represents a person or an organization that has a business relationship with your company. You can use Document Checklist Items to request and track documents from your account holders, such as identity proofs, tax forms, or contracts.
Residential Loan Application: A Residential Loan Application is a record that represents a request for a loan to purchase or refinance a residential property. You can use Document Checklist Items to request and track documents from your loan applicants, such as income statements, credit reports, or property appraisals.
Opportunity: An Opportunity is a record that represents a potential sale or deal for your products or services. You can use Document Checklist Items to request and track documents from your opportunity owners, such as proposals, quotes, or agreements. Verified References: : Salesforce Help Article 2 :
Salesforce Help Article 3 : Salesforce Help Article 4
NEW QUESTION # 71
Lake Tahoe Bank wants to onboard a client digitally and without asking the client for information that the bank already has on file. The process has multiple steps and can have branching (conditional) logic that asks for different information depending on the responses. Which Salesforce feature should be used for this digital onboarding process?
- A. Actionable Relationship Center
- B. Aclion Plans
- C. Financial Goals
- D. Flows
Answer: D
Explanation:
Explanation
The Salesforce feature that should be used for the digital onboarding process is Flows. Flows are a tool that can automate business processes and guide users or customers through screens that collect and display information. Flows can have multiple steps and branching logic that ask for different information depending on the responses. Flows can also integrate with existing data and prefill fields with information that the bank already has on file, reducing the need to ask the customer for redundant information. Flows can be embedded in Lightning pages, Experience Cloud sites, mobile apps, or websites to provide a seamless and engaging digital onboarding experience. Verified References: : Salesforce Help Article 1 : Salesforce Help Article 2
NEW QUESTION # 72
When creating a Custom Summary Formula in a Report, what are the four valid Summary Types which you can select? (4 answers)
- A. Total
- B. Sum
- C. Average
- D. Min
- E. Previous
- F. Max
Answer: B,C,D,F
NEW QUESTION # 73
What should an administrator consider when configuring workflow rules? (2 answers)
- A. All existing records are evaluated when a new rule is activated
- B. Rule actions can take place immediately or on a specific date
- C. Rules must be deactivated before using an import wizard
- D. Rules can be evaluated when records are created or edited
Answer: B,D
NEW QUESTION # 74
Which three processes are part of Claims Management?
- A. Auto Adjudication
- B. Quoting
- C. Payment
- D. Underwriting
- E. Reserve Management
Answer: A,C,E
Explanation:
The following processes are part of Claims Management:
Auto Adjudication, which is a process that allows claims to be processed automatically without human intervention, based on predefined rules and criteria. Auto adjudication can improve the efficiency and accuracy of claims processing and reduce operational costs.
Reserve Management, which is a process that involves estimating and setting aside funds for future claims payments. Reserve management can help insurers manage their cash flow and solvency and comply with regulatory requirements.
Payment, which is a process that involves disbursing funds to claimants or providers after a claim has been approved. Payment can involve different methods, such as check, electronic funds transfer, or debit card. Payment can affect the customer satisfaction and retention rate of insurers.
NEW QUESTION # 75
A retail bank is using Financial Services Cloud to support its operations. The bank has received complaints that its clients' documentation is often submitted late and when clients call, customer service agents are struggling with multiple systems to determine where the documentation is.
Which solution should a consultant suggest the client explore?
- A. The Send Documents flow for Retail Banking
- B. A Marketing Cloud integration to manage client communications
- C. Process Builder to create automatl&Socument requests for missing items
- D. An APEX solution to leverage the SendMail capabilities of Salesforce
Answer: A
Explanation:
Explanation
The solution that the consultant should suggest the client explore to improve its clients' documentation submission and tracking is the Send Documents flow for Retail Banking. The Send Documents flow for Retail Banking is a prebuilt flow that allows users to send documents requests to clients via email and track the status of the requests in FSC. The flow uses DocuSign eSignature integration to enable clients to sign and return documents electronically. By using the Send Documents flow for Retail Banking, the consultant can help the client streamline and simplify its document management process and improve its customer service agents' efficiency
NEW QUESTION # 76
Which of the following objects do support Group-Level Rollups?
- A. Tasks
- B. Opportunities
- C. Alerts
- D. Financial Accounts
- E. Action Plans
Answer: A,B,D
NEW QUESTION # 77
What setting is controlled by a user's profile? (3 answers)
- A. Field level security
- B. Assigned apps
- C. Feature license assignment
- D. Locale settings
- E. Record type assignment
Answer: A,B,E
NEW QUESTION # 78
How should developers configure customized nodes for display in the Actionable Relationship Center (ARC)?
- A. Reference the Lightning web component in the Display properties of the custom ARC relationship graph.
- B. Select Use Flex Card from the node Display tab to show the node in a Flex Card
- C. Reference the flex Card in the Display properties of the custom ARC relationship graph.
- D. Select Omni Script from the node Actions tab to show the node in an Omni Script.
Answer: C
NEW QUESTION # 79
The Salesforce Admin of Lake Tahoe Wealth Management Company needs to update an existing, published Action Plan Template to accommodate a change in the firm's annual client review process. What steps should the Admin take to make that change?
- A. Set the Action Plan Template to "Inactive" and then make changes to the template, as necessary.
- B. Edit the published Action Plan Template directly.
- C. Clone the existing Action Plan Template and make any necessary changes on the new Action Plan Template.
Answer: C
Explanation:
Explanation
To update an existing, published Action Plan Template, the Admin should clone the existing Action Plan Template and make any necessary changes on the new Action Plan Template. This is because published Action Plan Templates cannot be edited directly or set to inactive4. Cloning an Action Plan Template creates a copy of it with a new name and ID, which can then be modified and published4. Verified References: 4
NEW QUESTION # 80
What should a Financial Advisor use to model the relationship between a business contact and a client that is modeled as a person account?
- A. Contact-Contact Relationship and the Reciprocal Rote
- B. Reciprocal Role
- C. Account-Account Relationship
- D. Account-Contact Relationship and the Reciprocal Role
Answer: A
Explanation:
Explanation
A Contact-Contact Relationship is a construct in Financial Services Cloud that allows you to model the relationship between two contacts, such as a business contact and a client that is modeled as a person account.
The Reciprocal Role is a field on the Contact-Contact Relationship object that defines how each contact relates to the other. Verified References: : Salesforce Financial Services Cloud Implementation Guide, page 64.
NEW QUESTION # 81
Not all life events or business milestones apply to every customer. To create a better customer experience, you can hide the life events or business milestones a customer hasn't achieved or is unlikely to achieve in the future.
Which of the following statements are correct?
- A. The option to hide life event types or business milestone types is not available in the Communities version of the Life Events or Business Milestones component.
- B. When you hide a life event or business milestone type, it doesn't appear on the component until you add an event or milestone of that type.
- C. Life Events can not be displayed on the Household level of the Account Record
- D. It is possible to hide Sensitive Life Event or Business Milestone Types in the Insurance Agent Portal.
Answer: B,D
NEW QUESTION # 82
Cumulus Insurance has a franchise business model with a large number of franchisees who operate independently but report to regional managers who are Cumulus employees. The company would like the franchise owners and their employees to have access to the Cumulus Salesforce Financial Services Cloud (FSC) instance. The company plans to use the Role Hierarchy and sharing rules to implement this. What should the architect at Cumulus Insurance be aware of for this solution?
- A. Franchise users will need to switch their browsers to a platform that supports Lightning Web Components.
- B. The administrator can define up to 300 total sharing rules for each object.
- C. Salesforce FSC only allows 1,024 public groups.
- D. Franchise users can have multiple roles in the hierarchy.
Answer: B
Explanation:
Explanation
The architect at Cumulus Insurance should be aware of the limitation that the administrator can define up to
300 total sharing rules for each object when using the Role Hierarchy and sharing rules to implement the franchise business model. Sharing rules are a way of granting additional access to records based on criteria, such as record owner, role, or field values. The Role Hierarchy is a way of organizing users into a hierarchy that reflects the reporting structure of the company. The Role Hierarchy and sharing rules can be used together to control the access and visibility of records for different users in Financial Services Cloud. However, there is a limit of 300 sharing rules per object, which means that the administrator may need to use other methods, such as public groups or manual sharing, to grant access to records beyond this limit.
References:
[Sharing Rules]
[Role Hierarchy]
[Sharing Rule Limits]
NEW QUESTION # 83
What benefits do Flows for Financial Services Cloud offer to support customer onboarding? (Choose Two)
- A. Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.
- B. Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.
- C. Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.
- D. Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling
- E. Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.
Answer: C,E
Explanation:
Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to navigate to different screens. Flows can simplify and streamline the customer onboarding process by automating tasks and collecting information in an easy and intuitive way. You can use Flows to create service requests that capture the customer's details and update the related records in one place.
Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.
Flows can integrate with Experience Cloud sites, mobile apps, or websites to provide self-service options for customers. You can use Flows to create appointment scheduling forms that allow customers to book appointments with the right specialist at the right time and place. Verified References: :
Salesforce Help Article 3 : Salesforce Help Article 4
NEW QUESTION # 84
......
Salesforce Financial Services Cloud (FSC) is a cloud-based solution that helps financial services firms to deliver personalized advice and guidance to their clients. The solution is designed to help financial advisors, wealth managers, and private bankers to deepen their relationships with clients and provide them with a more comprehensive view of their finances. Salesforce Financial Services Cloud (FSC) Accredited Professional certification exam validates the skills and knowledge of professionals who use FSC to deliver these services.
Exam Sure Pass Salesforce Certification with Financial-Services-Cloud exam questions: https://www.testsdumps.com/Financial-Services-Cloud_real-exam-dumps.html
Download Real Financial-Services-Cloud Exam Dumps for candidates. 100% Free Dump Files: https://drive.google.com/open?id=1PJeFVDSMHbxjVybA1Ddd7q6XpTBsO2Eq
