Pass Your 820-605 Dumps as PDF Updated on 2021 With 105 Questions
Cisco 820-605 Real Exam Questions and Answers FREE
NEW QUESTION 33
Which two actions are critical when communicating with executives? (Choose two.)
- A. Incorporate the sales team's plan
- B. Focus on the value achieved
- C. Focus on technical details
- D. Target executive priorities
- E. Keep services as a primary topic
Answer: D,E
NEW QUESTION 34
Refer to the exhibit. What does this health score indicate?
- A. The customer is unlikely to renew this license.
- B. The customer is unlikely to advocate for this product.
- C. The customer needs to purchase more licenses.
- D. The customer needs to consume more of this product.
Answer: B
NEW QUESTION 35
Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two)
- A. Adoption
- B. Experience
- C. Awareness
- D. Evaluation
- E. Deployment
Answer: A,C
NEW QUESTION 36
Refer to the exhibit.
The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A. The customers usage has seen a recent decline and the chance of them churning will be higher.
- B. The customer's usage is too low to correctly measure the chance of their retention.
- C. The customer has a high probability to renew and will include an expanded opportunity.
- D. The customer has increased usage, which shows a strong indicator of renewal.
Answer: B
NEW QUESTION 37
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
- A. Manage the service issues and escalations.
- B. Observe the online image of the customer.
- C. Review and update the success plan for ongoing activities.
- D. Join the sales and marketing strategy meetings.
- E. No action is necessary as long as the health index is green.
Answer: D,E
NEW QUESTION 38
Which adoption barrier results from failing to identify key stakeholders?
- A. additional training requirements
- B. lack of resources
- C. fragmented purchase
- D. missing value of product roadmap
Answer: B
NEW QUESTION 39
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. expansion of solution services
- B. deployment of solution
- C. expansion of solution features
- D. renewal of solution subscription
- E. purchase of a new solution
Answer: A,C
NEW QUESTION 40
Which two results of a successful customer onboarding stage are the most important? (Choose two )
- A. account relationships identified
- B. desired business outcomes discussed
- C. stakeholders identified
- D. network diagrams discussed
- E. organization chart discussed
Answer: B,E
NEW QUESTION 41
From a Customer Success perspective, why should the customer's health be monitored?
- A. to directly enable renewals
- B. to provide the opportunity to address any changes in the customer's experience around the solution
- C. to identify unused licenses so they can be addressed via a service improvement plan
- D. to give the customer valuable insight so they can automatically renew critical services on time
Answer: D
NEW QUESTION 42
In which stage does the Customer Success Manager initially validate stakeholders?
- A. deployment
- B. utilization
- C. purchase
- D. onboarding
Answer: B
NEW QUESTION 43
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition.
Which two business outcomes are critical to the company's success? (Choose two.)
- A. employee satisfaction
- B. cost efficiency
- C. sustainability
- D. credibility
- E. risk management
Answer: A,B
NEW QUESTION 44
What is the value proposition of customer success for customers?
- A. incremental rewards
- B. business vision support
- C. technical assistance prioritization
- D. external publicity
Answer: C
NEW QUESTION 45
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)
- A. cost efficiency
- B. sustainability
- C. employee satisfaction
- D. business growth
- E. time to market
Answer: D,E
NEW QUESTION 46
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)
- A. The adoption campaign provides notifications of new feature releases.
- B. The adoption campaign provides free trial licenses for feature upgrades.
- C. The adoption campaign surveys all end users for product feedback.
- D. The adoption campaign notifies customers of a critical bug.
- E. The adoption campaign provides free user training.
Answer: A,C
NEW QUESTION 47
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success? (Choose two.)
- A. employee satisfaction
- B. cost efficiency
- C. sustainability
- D. credibility
- E. risk management
Answer: A,B
NEW QUESTION 48
Which statement describes an end user adoption barrier?
- A. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
- B. The budget is insufficient to implement the solution for a new branch of the business.
- C. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
- D. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
Answer: A
NEW QUESTION 49
Which Qprovides the best information to use to define customer success factors?
- A. What services do you need?
- B. Which Cisco products best fit your goals?
- C. What tools are you looking for, to better measure your ROI?
- D. What are your business objectives for this project/initiative?
Answer: D
NEW QUESTION 50
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?
- A. operational
- B. data
- C. business
- D. technical
Answer: C
NEW QUESTION 51
What is a key driver that is creating the need for customer success?
- A. portfolio management
- B. advanced specializations
- C. financial resources
- D. subscription economy
Answer: D
NEW QUESTION 52
Which sources should be used to uncover customer barriers?
- A. intuition, observation, data
- B. data, health score, intuition
- C. observation, conversation, data
- D. conversation, data, health score
Answer: C
NEW QUESTION 53
What are two barriers Of adoption in an organization? (Choose two )
- A. implementation issues
- B. new product sales motion
- C. lack of knowledge on solution
- D. hiring practices
- E. organizational announcements
Answer: A,B
NEW QUESTION 54
......
Topics Covered in Official Exam
The domains below act as a prep guide by revealing the type of questions to expect in the main exam. Each objective has a particular percentage of the total content and comprises the following syllabus:
- Customer Success Management
About 20% of the test items come from this section. Here, you may be asked to explain different components in the customer onboarding procedure plus the basis of fundamental customer management processes. You should also be able to discuss the communication necessities of stakeholders and note the chances for clients to play the role of supporters.
- Success Plan Creation
This part comprises 25% of the test questions. From this topic, you should be able to describe the detailed components of a customer success plan and point out the significant success factors to link to business results. Moreover, you may be asked to give detailed information on the sought-after business results with the help of info from major stakeholders.
- Barrier Management
This topic contains about 25% of the exam content. The relevant subjects you should know include the identification of the kinds of customer obstacles and the description of the tools and processes used to identify these barriers. Then, you should also know how to identify steps that could cause an imbalance between the project duration and value derived by a customer.
- Customer Success Industry
About 15% of the exam questions come from this domain. You are expected to define customer success as well as explain the main facilitators that create the demand for it. Also, you should have a clear knowledge of the lifecycle journey of customers and correlate customer support, success, and sales.
- Expand Opportunities and Renewal
This segment takes up about 15% of the test. Relevant subtopics include the description of the various types of expanding opportunities, the identification of the possible opportunities for expansion throughout any customer lifecycle. Learning about adoption campaigns and how they can reveal expansion opportunities is also another step you should take before attempting the Cisco 820-605.
Pass Cisco 820-605 Exam Info and Free Practice Test: https://www.testsdumps.com/820-605_real-exam-dumps.html
New 2021 Latest Questions 820-605 Dumps - Use Updated Cisco Exam: https://drive.google.com/open?id=1wyx7bJtbnp5NnBVvguMAMtY1Hw4QMZOp
