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Latest Salesforce Sales Cloud Consultant CRT-251 Actual Free Exam Questions
Salesforce CRT-251 exam is a challenging but rewarding certification for individuals who are passionate about sales and interested in helping organizations optimize their sales processes using the Salesforce platform. With the right preparation and experience, individuals can earn this certification and advance their careers in the Salesforce ecosystem.
NEW QUESTION # 97
A consultant has successfully deployed Sales Cloud at Cloud Kicks.
What is the final step in completing an engagement?
- A. Measure adoption
- B. Deploy solution
- C. Perform testing
- D. Hand over documentation
Answer: D
NEW QUESTION # 98
Cloud Kicks (CK) wants to migrate a data file containing 8,000 leads from a legacy system into Salesforce. Many of the lead owners have left the company, so CK wants to populate the Lead Owner field for these records using the active assignment rule.
Which two tools should a consultant recommend to meet the requirement?
Choose 2 answers
- A. .dataloader.io
- B. Data Loader
- C. .Scheduled Apex
- D. Data Import Wizard
Answer: B,D
Explanation:
The Data Import Wizard and the Data Loader are both tools that can import data into Salesforce and assign records to a queue or run an active assignment rule1. The Data Import Wizard can import up to 50,000 records at a time, while the Data Loader can import up to 5 million records at a time2. Both tools can also prevent duplicates by matching records based on external IDs or Salesforce record IDs3.
NEW QUESTION # 99
Cloud Kicks wants to utilize Opportunities to report and track subscription to its "Shoe of the Month" club.
Subscribers can pay in full (all at one time), weekly, monthly, or quarterly.
Which solution should the Consultant recommend to meet Cloud Kicks' needs?
- A. Configure the use of contracts with a lookup to the Opportunity object.
- B. Enable schedules on the Product object.
- C. Enable schedules on the Opportunity object.
- D. Configure the use of assets with a lookup to the Opportunity object.
Answer: B
NEW QUESTION # 100
Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines.
Which two recommendations should the consultant make?
Choose 2 answers
- A. Three record types
- B. One set of opportunity stages
- C. One record type
- D. Three sets of opportunity stages
Answer: A,D
Explanation:
Explanation
Record types allow you to assign different page layouts, picklist values, and business processes to different users based on their profiles. You can create three record types for the three product lines, and assign them to the appropriate sales teams. You can also create three sets of opportunity stages that reflect the unique sales methodologies for each product line, and associate them with the corresponding record types. This can help you customize the Sales Cloud functionality for each product line and track their progress separately. Verified References:
https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 17)
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_opptystages.htm&type=5
NEW QUESTION # 101
Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CX has implemented dated exchange rates by using Advanced Currency Management.
How is the converted currency amount calculation on Opportunities determined?
- A. The close date regardless of the opportunity stage
- B. The close date only when the stage is closed
- C. The exchange rate at the time the opportunity is closed
- D. The current exchange rate regardless of the close date
Answer: A
Explanation:
The close date regardless of the opportunity stage is how the converted currency amount calculation on Opportunities is determined when using dated exchange rates and Advanced Currency Management. Dated exchange rates are exchange rates that are tied to specific dates or ranges of dates. Advanced Currency Management is a feature that allows users to enable dated exchange rates and track historical exchange rates in Salesforce. When using dated exchange rates and Advanced Currency Management, the converted currency amount on Opportunities is calculated based on the exchange rate that matches the close date of the Opportunity, regardless of whether the Opportunity is open or closed.
NEW QUESTION # 102
Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost.
What is the most efficient way for a consultant to meet this requirement?
- A. Create a Competitors channel in Slack to share insights and stories.
- B. Create a new custom field on the Opportunity object.
- C. Create a new custom object and automation to track competitors.
Answer: B
Explanation:
To track the reasons why opportunities are lost, creating a new custom field on the Opportunity object is the most efficient solution. Here's why:
Simplicity and Efficiency: A custom field allows users to select predefined reasons for lost opportunities directly on the Opportunity record, providing a streamlined method for data entry and reporting.
Data Collection and Reporting: With a dedicated field, CK can easily gather consistent data on lost reasons and generate reports to identify trends. This helps management understand why deals are lost and adjust strategies accordingly.
Salesforce Best Practices: Salesforce encourages the use of custom fields to track critical sales data points, making it easy to capture and analyze specific metrics related to opportunity outcomes.
Reference:
In summary, creating a new custom field on the Opportunity object (Option C) provides a straightforward and effective way for Cloud Kicks to track reasons for lost opportunities.
NEW QUESTION # 103
Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection.
Which mobile solution is appropriate for the Universal Containers' sales team?
- A. Salesforce Touch App
- B. Custom hybrid App
- C. Salesforce Mobile app
- D. SalesforceA App
Answer: C
NEW QUESTION # 104
A consultant is beginning a new project with Cloud Kicks to implement collaborative forecasting.
What should the consultant use to gather requirements using an Agile methodology?
- A. Quip spreadsheet
- B. User stories
- C. Linear process
- D. Forecast hierarchy
Answer: B
Explanation:
User stories are a way of capturing requirements using an Agile methodology. User stories describe what a user wants to do, why they want to do it, and how it will benefit them. User stories are written from the user's perspective, using simple and clear language. User stories can help the consultant understand the customer's needs and priorities, and deliver value in small and frequent increments. Verified Reference:
https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 19)
https://trailhead.salesforce.com/en/content/learn/modules/agile-development-with-salesforce-dx/write-user-stories
NEW QUESTION # 105
A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering user cases for Sales Processes.
Which two groups should provide content for the use cases? Choose 2 answers
- A. Finance team
- B. Sales reps
- C. Executives
- D. Sales operations
Answer: B,D
Explanation:
Sales reps and sales operations are two groups that should provide content for the use cases for sales processes. A use case is a description of how users perform tasks or achieve goals using a system or process, such as creating an opportunity or closing a deal. A use case typically includes information such as actors, preconditions, postconditions, main flow, alternative flows, and exceptions. Sales reps are the primary users of sales processes, so they should provide content for the use cases based on their experience and needs. Sales operations are responsible for designing and optimizing sales processes, so they should provide content for the use cases based on their analysis and best practices.
NEW QUESTION # 106
A consultant is meeting with a nonprofit client for the first time to discuss implementing the Salesforce Nonprofit Success Pack. The client outlines their current processes, including the standard and custom objects they use in Salesforce.
What two topics should the consultant consider during the analyze phase of the implementation?
Choose 2 answers
- A. Establish specific topics for end user admin training.
- B. Discuss implementation timelines and potential barriers.
- C. Identify stakeholders and create a project team.
- D. Suggest a new process for gathering lead and campaign data.
Answer: A,C
NEW QUESTION # 107
Universal Containers' current solution for managing its forecasts is cumbersome. The sales managers do NOT have visibility into their teams' forecasts and are NOT able to update the forecasts. As a result, the managers are continually asking their sales representatives to provide updated forecast data via email or phone. Which two solutions should a consultant recommend to help Universal Containers improve the management of their forecasts? (Choose two.)
- A. Enable override forecast permission in the Manager's profile.
- B. Create a forecast hierarchy and assign managers to the forecast manager role.
- C. Configure weekly customized forecast reports and dashboards to be emailed to sales management.
- D. Create forecast Chatter groups where sales representatives can post and share their forecasts.
Answer: A,B
NEW QUESTION # 108
Northern Trail Outfitters (NTO) has automated the process of creating new account records in salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. NTO is now seeing performance issues when it makes any changes to account sharing rules. What can NTO do to address the issue without changing its integration?
- A. Set the organization wide defaults for accounts to public read/write.
- B. Contact salesforce support to add an index to the account object.
- C. Ensure that the generic user has not been assigned a role.
- D. Ensure that the generic user has the Modify All Data permission.
Answer: C
NEW QUESTION # 109
Cloud Kicks (CK) needs to determine the effectiveness of a recent marketing campaign on new leads' quality.
CK is using Einstein Lead Scoring,
Which solution should the consultant recommend?
- A. Create a custom score field to capture the marketing Campaign's quality.
- B. Specify a default score of the leads added to the Campaign.
- C. Create a custom object to track the Lead Score and relate it to the Lead.
- D. Add the Lead Score component to the Lead Detail page.
Answer: A
NEW QUESTION # 110
Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships.
What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?
- A. Create a custom field to establish relationship and create files among Person Accounts.
- B. Enable Contacts to Multiple Accounts to create indirect relationships between two or more Person Accounts.
- C. Use Contacts for retail customers and use Accounts to maintain relationships.
Answer: B
Explanation:
When implementing Person Accounts and supporting many relationships between customers in Salesforce, the consultant should consider enabling Contacts to Multiple Accounts. This feature allows for the creation of indirect relationships between two or more Person Accounts, which is ideal for tracking household relationships, referrals, and other connections. It provides a flexible way to manage complex relationships without needing to create custom fields or objects.
NEW QUESTION # 111
A Consultant for Cloud Kicks Sales Cloud has proposed implementing an Account Hierarchy. What impact could the redesign have on the org?
- A. A user who owns an Account at the bottom of the hierarchy has access to all parent Accounts.
- B. The ownership of an Account determines the visibility of the Account Hierarchy.
- C. The value of all Opportunities in an Account Hierarchy are visible on the parent Account
- D. The Account Hierarchy can be visualized from all levels in the structure.
Answer: D
NEW QUESTION # 112
Cloud Kicks wants to default Opportunity name to naming convention. Which solution the Consultant recommend?
- A. Create a Validation Rule to require users to follow the defined naming convention
- B. Create a Workflow Rule on the Opportunity Object with Time Dependent Actions, and evaluate the rule when the record is created and every time the record is edited.
- C. Create a Workflow Rule on the Opportunity Object and evaluate the rule when the record is created and every time the record is edited.
- D. Create a Validation Rule on the Opportunity Object and evaluate the rule when the record is created.
Answer: C
NEW QUESTION # 113
Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them.
What should the consultant recommend to fill in the missing franchises?
- A. Implement a data enrichment package from AppExchange.
- B. Utilize Sales Engagement to add an External ID to the data.
- C. Download the Data Quality Analysis Dashboard from AppExchange.
Answer: A
NEW QUESTION # 114
A sales manager at Cloud Kicks is reviewing teams opportunities in the forecast tab. The sales manager wants to split an opportunity with two sales representatives in different regions. Which three actions should the Consultant recommend to meet these requirements? Choose 3 answers
- A. Enable Opportunity Teams.
- B. Create Revenue Split Types.
- C. Enable Overlay Splits
- D. Create a custom Opportunity currency field.
- E. Enable Opportunity Splits.
- F. Create custom Product Families.
Answer: B,C,E
NEW QUESTION # 115
Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view.
Which solution should the consultant recommend to meet the requirement?
- A. Use Deal Insets to Pipeline Inspection.
- B. Create a screen flow.
- C. Create a Lightning Web Component.
Answer: A
Explanation:
Deal Insights within Pipeline Inspection in Salesforce provides sales reps with a single view to identify and manage stalled opportunities. This feature leverages AI to highlight deals that may require attention based on changes in engagement, activity, and other deal characteristics. It helps sales reps quickly identify which opportunities need follow-up and which are at risk of stalling, providing valuable insights for pipeline management.
References:
* Pipeline Inspection and Deal Insights
* Deal Insights Overview
NEW QUESTION # 116
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Salesforce CRT-251 exam consists of 60 multiple-choice questions, and candidates have 105 minutes to complete it. CRT-251 exam is administered by Salesforce and can be taken at any of their authorized testing centers or online. To be eligible for the exam, candidates must have a minimum of six months of experience working with Salesforce Sales Cloud and a deep understanding of the platform's features and functionalities. Additionally, candidates must have completed the Salesforce Certified Administrator or Salesforce Certified Advanced Administrator exam.
Salesforce CRT-251 exam is an essential certification for those who want to become a certified sales cloud consultant. CRT-251 exam covers various topics related to sales cloud, and candidates are required to demonstrate their knowledge and practical skills to pass the exam. Becoming a Salesforce Certified Sales Cloud Consultant can provide numerous benefits to candidates and help them achieve their career goals.
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