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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Delivery & Operational Knowledge | 20% | - Monitoring and support capabilities - Deployment process overview - Service level agreements and governance |
| Topic 2: Advanced Sales & Consultative Selling Skills | 25% | - Customer engagement strategies - Positioning lifecycle services as solutions - Identifying business pain points |
| Topic 3: Solution Design & Value Proposition | 25% | - Matching services to customer needs - Sustainability and device extension value - Assessing customer IT environment - Total cost of ownership benefits |
| Topic 4: HP Lifecycle Services Portfolio | 30% | - Device lifecycle management phases - Hardware support and warranty extensions - Active Care and premium support offerings - Configuration and deployment services |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
- A. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
- B. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
- C. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
- D. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
Correct Answer: B 🗳️
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In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)
- A. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
- B. The partner must install the HP software on all HP and non-HP customer devices.
- C. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
- D. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
Correct Answer: A,C 🗳️
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What are the three Priority Services Packages? (Select three.)
- A. Priority Anytime Access
- B. Priority Access Plus
- C. Priority Access
- D. Priority Management
Correct Answer: A,B,C 🗳️
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