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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Channel Sales and Positioning | - Selling strategies for HP Supplies - Competitive comparison fundamentals |
| Topic 2: Customer Needs and Printing Use Cases | - Home and small office printing requirements - Enterprise and managed print environments |
| Topic 3: Value Proposition and Differentiation | - Cost efficiency and total cost of ownership - Print quality and reliability positioning |
| Topic 4: Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Topic 5: HP Printing and Supplies Portfolio Overview | - Ink and toner product families - Printing hardware and consumables ecosystem |
HP Selling HP Supplies 2020 Sample Questions:
A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
- A. low-cost replacements
- B. user testimonials
- C. warranty Information
- D. studies and briefs
- E. Informed decisions
What is an advantage of EcoSmart Toner?
- A. compatibility with a wider range of HP and non-HP printers
- B. premium quality prints with less energy
- C. longer print permanence and greater resistance to smudging
- D. faster print speeds and better color precision
What advantage do Original HP PageWide cartridges provide?
- A. They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
- B. They come with a lifetime replacement warranty.
- C. They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
- D. They use proprietary algorithms to help determine print history and print behavior for specific printers.
A potential customer Is a new startup working to establish its reputation for quality. The company needs to make a good impression with the introductory documents it sends to its mailing list. Why should this customer use Original HP supplies?
- A. Original HP supplies can help the company lower their carbon footprint, helping to establish the company's sustainable image.
- B. The company can execute high-volume, complex printing jobs with Original HP supplies faster than If they use non-HP supplies.
- C. HP world-class manufacturing partners carefully manage internal supply chains and follow industry best practices on security.
- D. The company can get professional-quality precision output from their HP printers from the first page to last.
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