[Dec-2021] Verified Salesforce Exam Dumps with OmniStudio-Consultant Exam Study Guide
Best Quality Salesforce OmniStudio-Consultant Exam Questions TestsDumps Realistic Practice Exams [2021]
Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 11
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
- A. Parent FlexCard with multiple Child and Card Actions
- B. Parent FlexCard with single Child and multiple Card States
- C. Parent FlexCard with multiple Child and different Card States
- D. Parent FlexCard with single Child and Card Actions
Answer: A
NEW QUESTION 12
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Enable the Responsive property
- B. Use card states
- C. Customize the styling
- D. Use flyouts
Answer: A,D
NEW QUESTION 13
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Multi-select
- B. Formula
- C. Input Block
- D. Step
- E. Edit Block
Answer: B,D,E
NEW QUESTION 14
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows AI integration to calculate next best offer using policy attributes
- B. Allows aggregate functions
- C. Allows multiple versions that will execute based on when the request is made
- D. Allows text concatenation using algebraic operators
Answer: D
NEW QUESTION 15
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
- A. Text Area
- B. Headline
- C. Input Block
- D. Step
Answer: B
NEW QUESTION 16
In which two scenarios should a DataRaptor be used?
Choose 2 answers
- A. To retrieve an account and Its related contacts
- B. To retrieve today's financial news
- C. To send an SMS alert to the user when a process completes
- D. To merge the city and state fields into a single field
Answer: A,D
NEW QUESTION 17
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?
- A. DataRaptor Load
- B. DataRator Turbo Extract
- C. DataRaptor Transform
- D. DataRaptor Extract
Answer: C
NEW QUESTION 18
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
- A. Calculation Procedure
- B. DataRaptor Extract
- C. DataRaptor Turbo
- D. Integration Procedure
Answer: D
NEW QUESTION 19
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
- A. Actions
- B. Datatables
- C. Newport Design System
- D. Menu elements
- E. Custom Styles
Answer: A,D,E
NEW QUESTION 20
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display a 360° view of the customer
- B. Guide users through complex processes
- C. Allow customers to enter bill payment information
- D. Display different actions based on context
Answer: A,D
NEW QUESTION 21
Which OmniStudio tool is optimized for performance and minimizes configuration time?
- A. Calculation Procedure
- B. DataRaptor Turbo Extract
- C. Integration Procedure
- D. DataRaptor Extract
Answer: B
NEW QUESTION 22
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Load
- B. DataRaptor Extract
- C. DataRaptor Transform
- D. DataRaptor Turbo
Answer: B
NEW QUESTION 23
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%,
10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
- A. Calculation Procedure
- B. OmniStudio Action
- C. DataRaptor Transform
- D. Calculation Matrix
Answer: A,D
NEW QUESTION 24
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
- A. Calculation Action
- B. DataRaptor Extract Action
- C. Email Action
- D. DataRaptor Post Action
- E. Messaging Element
Answer: A,B,C
NEW QUESTION 25
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?
- A. Conditional Block
- B. DataRaptor Transform Action
- C. Loop Block
- D. Batch Action
Answer: C
NEW QUESTION 26
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
- A. DataRaptor Post Action inside Step 2
- B. Integration Procedure Action between Step 2 and Step 3
- C. Integration Procedure Action inside Step 3
- D. DataRaptor Post Action between Step 2 and Step 3
Answer: B
NEW QUESTION 27
Which OmniScript element can be used to retrieve data from more than one source?
- A. DataRaptor Extract Action
- B. Calculation Action
- C. Matrix Action
- D. Integration Procedure Action
Answer: D
NEW QUESTION 28
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. User Roles
- B. Script Profiles
- C. Script Configuration
- D. Conditional Views
Answer: D
NEW QUESTION 29
In an Integration Procedure, what group element will control whether an individual action executes?
- A. Try-Catch Block
- B. Conditional Block
- C. Loop Block
- D. Cache Block
Answer: B
NEW QUESTION 30
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?
- A. It allows developers to create what-if calculations.
- B. It generates sample input and output JSON that can be easily used to build DataRaptors.
- C. It aggregates data elements that have been calculated separately.
- D. It verifies data types in the algebraic calculations of the calculation procedure.
Answer: B
NEW QUESTION 31
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